Job Req ID: 313941
Position Number: 00170374
Employment Type: Part Time
Shift: Variable/On Call
Shift Details: Hours vary
Standard Hours: 4.00
Department Name: Language Access
Location: Corporate Operations
Location Details: Charlotte Metro Area
Carolinas HealthCare System is Atrium Health. Our mission remains the same: to improve health, elevate hope and advance healing - for all.
The name Atrium Health allows us to grow beyond our current walls and geographical borders to impact as many lives as possible and deliver solutions that help communities thrive. For more information, please visit atriumhealth.org/about-us/atrium-health
The Healthcare Interpreter ensures equal access for all by serving as the linguistic and cultural intermediary of the healthcare encounter. The Interpreter accurately and skillfully interprets oral communication and basic written information, related to the healthcare encounter, between the Limited English Proficient (LEP) customer and the care team. The interpreter also serves as a cultural broker, clarifier, and advocate to ensure positive clinical outcomes.
Proactively responds to requests for language access in a healthcare setting. This includes but is not limited to: In-person interpreting, telephone interpreting, video interpreting, basic translation.
Leverages the use of technology, as needed, to deliver services in a variety of different modalities. Troubleshoots basic application issues with software and customer as needed.
Maintains relationships with internal customers and makes key decisions regarding appropriate interpreter modalities. Strives to contain costs at all times and leverages vendor relationships as needed.
Faithfully interprets information regarding the patients and familys healthcare needs. Scenarios may include patient education, appointments, discharge instructions, procedures, emergency encounters, assessments, etc.
Serves as a conduit to interpret as accurately and concisely as possible while considering cultural implications and idiomatic language differences.
Acts as a cultural broker by educating caregivers on the understanding of patients culture in relationship to healthcare.
Fully abides by the healthcare systems professional conduct standards, executes job duties in an ethical manner, and follows national practice standards.
Translates basic written information as needed and within department guidelines. Examples include discharge instructions.
Work requires walking, standing, sitting, lifting, and reaching. Must lift a minimum of 10 pounds to shoulder height.
Must speak English and foreign language in simple, understandable terms, and have an intact sense of sight and hearing. Must be mobile throughout entire healthcare system. Must be able to deliver language access via in-person, telephone, and video remote modalities.
Education, Experience and Certifications
High school diploma required. 1-year related experience required. Bachelors degree preferred.
Knowledge of medical terminology and prior experience in a healthcare setting is required. National medical interpreter certification preferred. Demonstrated knowledge of oral/written language pair competency by successful completed an Interpreter Language Assessment required. Competition of 40-hour Medical Interpretation Training Program within 1 year of hire.
At Atrium Health, formerly Carolinas HealthCare System, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.
As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.
Posting Notes: Not Applicable
Atrium Health is an EOE/AA Employer
Carolinas Healthcare System