RRH Case Manager

Covenant House California Oakland , CA 94604

Posted 2 months ago


Rapid Re-Housing Case Manager

This is a FULL TIME Non Exempt position at a starting rate of $19.00 - $21.00 per hour (There is the possibility of up to $2.00 more for a fully bilingual candidate)

As our direct care staff work with youth that are 18-24 years old, we require that applicants are at least 25 years old. The workdays for this position are Monday - Friday, some evenings as needed.

POSITION SUMMARY: Under the supervision of the Director of Transitional Living Programs, the RRH Case Manager is responsible for provision of program development, implementation and individual case management within the CHC Rapid Re-Housing Program. Essential functions of the position are to provide support in program development, housing navigation and client case management. The RRH Case Manager Project Lead will work in partnership and collaboration with multiple agencies to help rapidly rehouse homeless youth who qualify through the CES youth pilot project. The Housing Navigator will maintain a case load of 10-15 chronically homeless transitional age youth, many who will also have multiple barriers (i.e. Serious Mental Illness, Substance Use Disorders, Chronic Health Conditions, frequent contact with law enforcement, etc). The RRH Case Manager will work with our youth from early rapport building, supporting them to the point where they are able to secure stable housing, case plan support throughout participation in the program and then 6 months of aftercare. The position is also responsible for providing these services within the framework of the Mission Statement, Five Principles, and the Policies and Procedures of Covenant House California.


Provide case management services.

The goal at Covenant House California is to develop positive relationships with the residents through the effective utilization of the case management system. This system includes:

a. Intake:

  • Welcome youth to the program;

  • Review intake documentation

b. Full Assessment:

  • Review and integrate the Initial Background Interview (IBI) into the Individual Service Plan and the accessing of resources for the youth.

  • Verify youth qualifies for Rapid rehousing program and conduct an initial intake and assessment.

c. Individual Service Plan:

  • Develop an Individual Service Plan (ISP) with the youth upon completion of assessment;

  • Revise and update the ISP as necessary. An updated plan is written, at minimum, after two weeks of intake, and upon the transition to a new Phase in the program;

  • Maintain a calendar of the youths work schedule, appointments, etc., in conjunction with the case plan;

  • Develop and maintain knowledge of and connection to community resources;

  • Make appropriate referrals for services within CHC and to community agencies;

  • Engage in positive transition planning with the youth.

d. Rapid Rehousing Plan:

  • Directly help the identified youth by: locating housing, filling out housing applications, complete housing habitability standards;

  • Providing mediation with landlords and neighbors;

  • Providing written information about landlord/tenant rights and responsibilities;

  • Reviewing and understanding the requirements of the lease;

  • Obtaining, interpreting and correcting as needed, rental and credit history;

  • Developing a household budget and reducing expenses to the extent possible; reducing or re-negotiating debt and/or obtaining other consumer credit counseling assistance;

  • Providing information and referral to employment and free or reduced-cost goods and services.

  • Partner with community and faith based partnerships to negotiate and support payment of security deposits, utility assistance, rental assistance, furniture needs, and other housing costs as appropriate to the situation.

e. Documentation:

  • Monitor and document regular progress of youths case plan and maintain case management files for all youth (HMIS and RRH Chart) assigned to his/her case load.

  • Monitor program outputs and ensure that program outcomes are met and that there is complete documentation specific to external grants as required;

  • Document pertinent information in Critical Incident Reports, Follow-Up forms, etc., as necessary.

e. Case Review:

  • Prepare and present assigned cases at case reviews.

f. Group Facilitator:

  • Facilitate psycho-educational and support group activity with youth on a regular basis.

Provide custodial supervision as follows:

a. Be on time and present for assigned shifts as well as all scheduled meetings, including off site community collaborative meetings, staff meetings, and trainings.

b. Perform duties as assigned to meet the needs of youth and ensure adherence to the program expectations. This includes, but is not limited to:

  • facilitating group case management meeting with youth;
  • ensuring the cleanliness and safety of the apartment;
  • providing crisis intervention, as necessary;

Other program duties as assigned by the Director of Transitional Living Programs and/or Director of Clinical Services. Such duties may include, but are not limited to the following program areas: HOPWA, ILP, HMIS, charts/chart room, or other specialized contract duties.


EDUCATION: BA degree in Psychology, Sociology, Social Work or related field.

EXPERIENCE: Minimum of 3 years of case management experience, preferably with homeless or runaway youth. Must be a self-starter and team player with the ability to work with other staff. Leadership skills and program development experience preferred.

SKILLS: Knowledge of adolescent development, community resources, and case management skills. Must have good organizational skills and the ability to communicate with members, clients, vendors and the public. Communication with and about youth must reflect a strength based and trauma informed approach. Bilingual English/Spanish preferred.

TRANSPORTATION: Must have a valid CA Drivers License, reliable transportation and a good driving record.

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RRH Case Manager

Covenant House California