Company SummaryJoin our team! As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American Financial Corporation (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889.We believe that our people are the key to the company's continued success. Because our employees enable our future, we invest in theirs by supporting their careers and promoting their overall wellbeing. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For 2018 list for the third consecutive year and to more than 50 regional Best Places to Work lists. For more information, visit www.firstam.com
The RPA Analyst will define business processes and alignment to Robotic Process Automation. Translate RPA business requirements into system definitions and solutions. Strategic partner, acting as liaison between the user community and the technical applications development staff (may include offshore staff). Resolve system problems to ensure customer processes run smoothly. Document business processes, training procedures, standard operating procedures, project status, etc. Implement system alignment with business processes.
Participates in identifying business process automation requirements and supports creation of solutions for a specific business need.
Technical and implementation focus is on providing automation solutions to resolve business needs/issues.
Gathers customer requirements for customized system solutions and provides alternative solutions.
Provides training and support directly to customers.
Leads automation of business processes that span multiple environments
Creates reusable processes and/or extensions for the RPA toolsets
Participates in RPA proposal creation and evaluations
Ensures standards compliance and institutionalization of automation best practice
Conducts automation code and process reviews to ensure the highest level of quality
Participates in proof of concepts for new RPA opportunities
Analyzes and decomposes business processes and designs a strategy to automate these processes
Basic knowledge of general business environment/operation and has general cost benefit awareness.
Basic knowledge with one or more Scripting languages
Solid working knowledge of standard features/functions of one or more application to field, analyze and resolve customer issues/problems.
Good written and oral communication skills in order to define parameters to meet business requirements.
Identifies/receives problem, researches alternatives, prepares presentations, drives solutions, tests to confirm, gain consensus, and implements solutions for defined business processes.
Creates documentation of business processes, training procedures, and standard operating procedures.
Experience creating and documenting business process flows
Excellent interpersonal and communication skills
High energy, result driven person with strong interpersonal skills
Strong commitment to timely delivery of RPA solutions that delight the customer
Prior experience working on similar Process Automation initiatives is a big plus
Exposure to Process Automation tools such as Automation Anywhere will be seen as a strength, and experience with other similar RPA tools (such as Blue Prism, Kofax, UiPath) will be considered also
Hands-on experience designing and implementing RPA solutions using Automation Anywhere, is a big plus
First American invests in its employee's development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers.
First American Financial