EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of space worldwide. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services,manufacturing, pharmaceutical, transportation, and government sectors.
Job Title: Routing Dispatcher
Summary:Partners with EFO associates to administer the day-to-day routes and assigned work orders for designated territory. Serves as the primary point of contact for EFO associates on route changes, time off, and other questions. Take calls for ad hoc or emergency work orders from internal EMCOR teams. Trained in both routing and work order systems to assist in meeting client expectations for work order completion.
Essential Duties and Responsibilities:
Responsible for ensuring EFO associates are on track with their daily planned routes. Maintains clear and ongoing communication with Customers, Technicians, and other employees related to all manners of the work order to ensure work meets or exceeds customer expectations.
Assists with re-routing work orders as necessary to accommodate changing priorities, emergency work orders, etc. Ensures work orders are update in applicable systems
Follows dispatch process based on priority level. Dispatch technicians in a timely manner to minimize technician downtime and document work orders with name of technician who accepted
Status EFO associates in routing software based on PTO, and availability. Makes adjustments as needed
Other duties as assigned
BA/BS from an accredited college or university or equivalent in education and work experience
One to two years in a call center environment or related experience. Knowledge or history of working with routing software technology
Ability to review routine reports, business correspondence and process manuals
Microsoft Excel and Word. Customer Relationship Management (CRM) experience managing facility service, or similar, work orders
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer