Ropes Course Attendant

Great Wolf Lodge Lake Forest , IL 60045

Posted 4 weeks ago

The Ropes Course Attendant ensures customer safety and satisfaction while guests navigate across bridges and ropes to Howlers Peak. The Attendant is responsible for guest registration, supplying equipment, education, and adherence to proper safety protocol.

Base Rate $14.50/hr

Essential Duties & Responsibilities

Communicates with guests to process registration and complete orders
Educates guests on the Ropes Course experience, proper technique and use of equipment, and safety guidelines
Outfits participants with correct safety equipment, makes adjustments, and properly attaches sling line to harness and overhead track
Inspects all safety equipment to ensure proper function
Ability to assess and assist in possible emergency situations and help scared participants
Ensures the daily operation adheres to operating procedure guidelines
Provides outstanding customer service and engages in suggestive selling
Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
Ensures attraction adheres to the highest standards of cleanliness, presentation, and service
Must successfully complete ropes course and annual training covering operating procedures and technical competencies
Assists in other retail outlets/attractions as needed

Basic Qualifications & Skills

Must be 18 years or older
Some High School education or equivalent
Must be comfortable being at heights of 30 feet or more for extended periods of time
Flexibility regarding scheduling based on business demands
Experience utilizing basic math skills with ability to add, subtract multiply and divide
Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
Successful completion of a criminal background check and drug screen

Desired Qualifications & Traits

Previous experience demonstrating strong customer service
Ability to multi-task and prioritize a variety of tasks with minimal direction
Previous experience with cash transactions and Point of Sale systems
Proven teamwork skills
Enthusiastic and energetic
Comfortable working in varying weather conditions

Physical Requirements

Ability to lift up to 30 lbs.
Able to sit and/or stand for long periods of time and climb multiple flights of stairs multiple times daily
Ability to bend, twist, and stretch
Capable of fully extending arms overhead, Dexterity to pinch/squeeze with force
Candidates with a history of neck, back, shoulder, wrist, arm, and/or knee injuries may have difficulty with this position

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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Ropes Course Attendant

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