Rooms Division Manager

Alaska Denali Travel Anchorage , AK 99501

Posted 2 months ago

Talkeetna Alaskan Lodge - Management

Rooms Division Manager

Apply for this Job

  • Notes:

This 10 month full-time role. Benefit eligible

Fun activities around: Hiking, ziplining, kayaking, fishing and camping.

Free housing & discounted meals.

Pursuit Collection

We wake up every day to greet glaciers, mountain peaks and pristine lakes. At Pursuit, we live the dream.

We're united by an intrinsic love of exploring that can't be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they will share with their friends and families for years to come. It's all about sharing our amazing destinations.

We have gathered a collection of adventure travel experiences, each of them thoughtfully united by their power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences.

/ Our vision is to be the world's leading provider of experiential adventure travel

/ Our mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences

Supervises

/ Front Desk Manager

/ Housekeeping Manager

Job Summary

Maintain daily operations of the Front Desk, Guest Services, Housekeeping, Janitorial and Laundry departments, including work plans, staff training and scheduling. Ensure the best guest service is provided to all guests from all departments within the property. As the Front Desk is the central communication for the Lodge, assisting with the coordination of all Lodge departments to ensure high level of guest service is an essential function.

Essential Job Functions

Major Activities (Typical Duties/Responsibilities):

/ Document training programs, schedules, daily procedures and work plans, safety and security standards and Customer Service involvement for the Front Desk, Guest Services, Housekeeping, Janitorial and Laundry departments

/ Attend and hold department manager meetings

/ Maximize staffing, hour, and wage levels for Front of House departments

/ Review gaps and position openings; work with managers to fill positions as needed

/ Through daily interaction with department employees and managers, ensure proper hiring and terminations meets State and Federal regulations in coordination efforts with Human Resources

/ Ensure that proper documentation is transported in all company vehicles

/ Ensure procedures and company standards are followed by all employees using company vehicles

/ Play an active role in management decisions which impact the Front Desk and guest hospitality issues

/ Provide direction and leadership to departments

/ Implement targeted, efficient procedures to ensure guest expectations are exceeded in every area of the rooms division

/ Implement change where needed for optimum service and profitability

/ Assist and develop annual budget and action plans

/ Audit employee timesheets for payroll purposes and control overtime

/ Monitor employee issues, administering company disciplinary procedures as necessary

/ Oversee and monitor Guest Service Platforms and ensure timely and appropriate response to guests

/ Responsible for developing and training staff in addition to implementing company and lodge policies and procedures

/ Performs other duties as are appropriate and as assigned

Skills + Abilities:

/ Knowledge of management principles within the hotel and restaurant business, including service standards, accounting practices, and cost control practices

/ Knowledge of the tourism business in Alaska, including state government, industry organizations, and large private industry influences

/ Ability to make decisions, solve problems and exercise good judgment; ability to work under pressure and prioritize workload

/ Strong communication skills, both written and oral, with an emphasis on the presentation of material in a meaningful manner to the ultimate decision makers

/ Working knowledge of maintenance and safety standards and requirements in the hotel industry

/ Must have superior organizational and follow-up skills and be detail oriented

/ Strong leadership, management and supervisory skills

/ Excellent interpersonal skills and professional demeanor; ability to work effectively and cooperatively with all levels of management and staff, affiliated company employees and outside business associates

/ Proficiency in the use of computers, industry-related software, data-bases and the Excel program; strong Microsoft Office suites skills

/ Demonstrated success in producing profit and customer satisfaction in the hospitality industry

/ Ability to design, communicate and effectively evaluate policies and procedures related to excellent Customer Service principles and practices; ability to train and mentor staff on delivery of the same

/ High degree of sensitivity regarding confidential information

/ Thorough knowledge of budgeting and productivity factors is essential

/ Ability to make sound judgments, anticipate issues and opportunities, display effective communication skills and a high sense of integrity and honesty

/ Ability to make sound judgments, anticipate issues and opportunities, display effective communication skills and a high sense of integrity and honesty

/ Ability to maximize utilization of guestroom space availability and attain average daily rate as outlined in budget forecasts

/ Thorough knowledge of budgeting and productivity factors is essential

Physical Abilities:

/ Ability to walk and/or stand on hard surfaces for extended periods of time

/ Ability to kneel, bend, and twist at the waist with regular frequency

/ Must be able to reach at, above and below shoulder height with regular frequency

/ Must be able to push, pull, carry, and lift objects weighing up to 50 pounds with regular frequency, and greater weights with occasional frequency

/ Must be able to maintain balance and maneuver in crowded space with regular frequency

/ Must possess sufficient fine and gross motor skills to operate equipment with regular frequency

Minimum Qualifications:

/ 5 years' of progressively responsible Front Desk, hotel and/or Restaurant Management experience; or any combination of management, education and training which provides the necessary skills, knowledge and abilities

/ Experience in the Alaska Tourism industry preferred

/ Valid US Driver's License required



Apply for this Job

Back to Job List



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Administrative Coordinator Security Division

NMS USA

Posted 1 week ago

VIEW JOBS 9/15/2021 12:00:00 AM 2021-12-14T00:00 About NMS Built on a culture of safety and integrity, NMS delivers award-winning, integrated support services to a variety of clients in food service, facilities management, camp services, security and hotel management in Alaska and the continental U.S. We are proud to serve not only our original oilfield clients, but also clients from federal, state and local governments, corporate facilities, healthcare institutions, schools and universities, manufacturing centers, and the transportation and telecommunications industry. Our clients have peace of mind knowing we are committed to delivering best-in-class service, and we bring creativity, technology, and experience to every project. Our mission is to provide management and support services at a level of quality, value, safety and expertise beyond our clients' expectations. At NMS, we expect our employees to fulfill that mission in every aspect of their work. Summary The Security Senior Administrative Coordinator performs a variety of administrative duties in support of the security division. Essential Duties and Responsibilities * Maintains Time Clock Pro (TCP) employee profiles and project codes. This includes employee file cleanup, project code requests, diagnose and resolve TCP issues. * Supports the process of onboarding new hires; guard licenses, fingerprints, photographs and issuing and tracking equipment and uniforms. * Tracks guard licenses and assists in renewal processes. * Travel coordination and planning. * Reviews and completes credit card reports for accuracy, correct coding and seeking needed approvals. * Data entry, invoicing and reconciliation of financial reports and safety audits. * Logs, compiles, organizes, processes and summarizes many different types of data. * Prepares reports, correspondence, compiles various statistical reports/graphs to support staff, supervisors or managers. * Tracks and manages vehicle purchases, titles, insurance, decals, etc. Includes arranging the striping for vehicles. * Accounts Payable and Accounts Receivable duties. * Operates or performs such standard office duties such as producing general office written or electronic correspondence, handling a variety of telephone and office equipment, observing proper procedures to handle records or other materials, etc. * Manage the use of the company credit card for office purchases, including monthly subscriptions. Process gift card requests (i.e., ENI gift cards). * Operates in a climate of confidentially requiring discretion. * Provide a variety of general administrative support functions. * Assists others with overflow work or special projects as needed or assigned. * Will play varying roles in supporting or conducting an area's ongoing business or staff meetings. * Responsible for ordering office supplies, business cards, patches, uniforms nametags, etc. * Handle, sort, and forward office mail. * Manages department forms and documents. * May utilize specialized computer systems and applications as required by the division. * Other duties that are pertinent to the department or unit's success also may be assigned. Minimum Requirements * High school diploma or GED equivalent. * Must have at least five (5) years of related administrative support experience; security, law enforcement or related experience preferred. * Must have 2 years of accounting, accounts payable, accounts recivelable or related finance/accounting experience. * Intermediate computer skills in Microsoft Word, Excel, PowerPoint and Outlook. Candidates will be tested on competency level. * A valid Driver's License and an acceptable driving record for the past three (3) years to be eligible under NMS' vehicle insurance policy. * Ability to work independently and complete assignments in a timely manner. * Strong communication skills, in both written and verbal forms. * Must have intermediate skills in using the following equipment: Calculator, fax machine, multi- line phone, copy machine and misc. office equipment. * Must be able to cooperate and work as part of a team with fellow employees, customers and clients. * Contract requires employees to speak, understand, read and write English. * Must meet and adhere to all safety guidelines and regulations set forth by NMS and their clients. * Must pass a fingerprinting background investigation that complies with The Crime Control Act, Child Care Worker Act, and the Indian Child Protection and Family Violence Prevention Act. * Must be fluent in speaking, reading, and writing English. Working Conditions and Physical Requirements Weather: Indoor - environmentally controlled; requires most or all work to be done inside. Noise level: The noise level in the work environment is usually that of a standard office atmosphere. Description of environment: Office building with standard office environment. Physical requirements: Must be able to lift and move up to 25lbs. Must constantly be able to stand, walk, climb, push, pull use hands and arms, stoop, kneel and crouch. Competencies NMS Core Values Safety guides our behavior. Honesty and integrity govern our activities. Commitments made will be fulfilled. All individuals are treated with dignity and respect. The environment will be protected and sustained. Required Language Equal Opportunity Employer/Shareholder Preference NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran protected status or any other characteristic protected by applicable law. NANA grants employment preference to shareholders of NANA and their spouses and descendants to the extent allowed by law. It is NMS policy to conduct background checks, drug testing and a physical assessment, as applicable, once an offer has been accepted, in accordance with company and/or contract requirements. Accommodation Request If you are a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or via email. In order to appropriately assist you with an accommodation, we ask that you please specify the assistance needed in order to access our jobsite and post for a position. The dedicated email and telephonic options are listed below and are reserved only for individuals with disabilities needing accessibility assistance. To request an accommodation by telephone, contact us at: 1-800-478-2000 To request an accommodation by email, contact us at recruiting@nana.com NMS USA Anchorage AK

Rooms Division Manager

Alaska Denali Travel