Rooms Controller

Conveniently located by the Hollywood Burbank Airport, The Los Angeles Marriott Burbank Airport Hotel is near Universal Studios Hollywood, the North Hollywood Arts District, and Burbank Town Center. Offering amazing food and beverage outlets, this property also hosts an array of meetings in Burbank, offering 46,000 square feet of event space. Be part of this team and become one of their stars!

Job Overview: To build group contracts in in-house management systems within specified time so that all reservation inquires can be secured and processed in a timely manner consistent with the Hotel Brand's high standards of quality.

Compensation: $20.00

Responsibilities and Duties:

• Accurately build group masters within 24 hours of receipt of Sales Contracts from the Sales office. Ensure that group masters are built correctly such that individual reservation contracts are bookable in the CRS and rooming list contracts are restricted from being booked in the CRS. Ensure that appropriate shoulder dates are built and that the appropriate booking, advance deposit and cancellation policies are set within the master. Ensure that all appropriate room types, rates and inventory allotments are built.

• Accurately build group masters in the current Property Management System and create a file for all hard copies pertaining to that contract. Ensure that the appropriate information is listed so that team members accessing the group master has a clear understanding of the group, arrivals/departure dates method of reservations (individual or rooming list).

• Carefully review all status changes and make all changes that have been requested via the Status Change. Ensures all changes that are being requested are within the hotels normal operating procedures. Consults with the Director of Revenue Managements should a questionable change arise. Documents changes on the Operational Status Change form.

• Enters rooming lists with 24 hours of receipt. Ensuring all guest information is accurate according to rooming list provided by group sales manager.

• Accepts reservation calls to maintain two available in-house reservation lines at all times.

• Research all travel agent inquires to the disposition of reservation in question. Follows guidelines set forth by Hotel Brand.

• Submits guest folios through manual transmission within specified period.

• Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests using the message function of the moderately complex computer of incoming faxes.

• Use the photocopier to make copies of items as required.

• Filing registration cards in room number order.

• Initiate reports and retrieve printed forms from computer printer.

• Verify credit card authorizations for processing advance deposits.

• Other duties as assigned by supervisor such as assisting PBX operators, inputting Sales group lists or special reservations for Conference/Catering Department.

Specific Job Knowledge and Skills:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information.

• Ability to listen effectively and to speak English clearly over the telephone.

• Ability to access, read and accurately input information using a moderately complex computer system.

• Ability to establish and maintain effective working relationships with employees, customers, and patrons.

• Ability to sit for extended periods of time.

• Ability to follow written and or verbal instructions in English.

• Ability to input 40 WPM on a computer keyboard.

• Ability to communicate effectively in English in writing.

Other Expectations:

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.

• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.

• All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

• Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.

• Complies with health and safety rules, regulations and procedures to maintain a safe environment.

• Spire Hospitality participates in E-Verify*