JC Resorts has been a proven leader in the management and operation of golf and resort properties since 1971. Our diverse entities are united by the same authentic vision
JC Resorts has an exciting opportunity for a customer focused, Room Service Server / Part Time with strong communication and multi-tasking skills. Based at the Surf & Sand Resort, this role is to be responsible to serve hotel guests food and beverages in their rooms, in a prompt and professional manner.
To complete an APPLICATION please visit our corporate website: WWW.JCRESORTS.COM or contact the Human Resources office direct line 949-376-2764 anytime Monday
Surf and Sand Resort offers career advancement opportunities and excellent benefits including...
Paid Time Off
Reimbursement Discount Programs
To understand and respond to all guest needs and requests in a timely and professional manner deferring to the Room Service Manager when necessary to ensure customer satisfaction.
To make the Room Service Manager aware of all guest comments and complaints.
To extend a courteous, friendly, and professional greeting to all guests.
To coordinate with other departments to ensure prompt and professional response to all guest requests.
To stock adequate levels of necessary supplies at the Room Service station.
To ensure hotel corridors are kept clear of all Room Service items.
To follow all specified procedures to correctly handle all cash and credit card transactions, including the proper use of Micros.
To follow specified procedures to provide prompt, efficient and gracious customer service to hotel guests in their rooms, including answering telephones, delivering orders, preparing and presenting guest bills.
To promote and comply with all policies and procedures of JC Resorts LLC.
To immediately report all suspicious occurrences and hazardous conditions.
To maintain the cleanliness and safety of work areas at all times, maintaining proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.
To practice safe work habits at all times, to avoid injury to self and others.
To ensure safe work practices of all Room Service staff, including compliance with company and departmental safety rules and regulations and the proper use and handling of all relevant equipment and machinery.
To ensure the security and proper return of master keys.
To attend all mandatory meetings as directed.
To perform other tasks, including cross-training, as directed.
JOB KNOWLEDGE & EDUCATIONAL LEVEL: High school diploma or equivalent required.
English fluency required. Must have minimum one year experience in Food & Beverage Department of hotel industry, with emphasis on Room Service. Familiar with OSHA, SB198, local Department of Health regulations, and relevant current laws governing handling of hazardous substances. Valid California driver's license required.
SKILLS AND APTITUDES: Demonstrated ability to train staff and ensure luxury resort customer service.
Strong written and verbal communication skills. Detail oriented. Organized and efficient.
Safety-minded. High quality standards for production and service. Good team player. Customer service focus.
WORKING CONDITIONS: Works primarily indoors in kitchen and public areas.
Air in kitchen may be moist, warm and odorous from cooking foods. Kitchen floor is uneven, and may be slippery from moisture and grease. Bi-level structures. Extensive property.
PHYSICAL DEMANDS: Stands/walks approximately 90% of shift.
Sits at desk or in meetings approximately 10% of shift. Constantly required to handle and move objects weighing up to 40 lbs. over short to moderate distances. Must be able to work well under pressure.
Must be flexible to work long, sometimes irregular hours, as needed. Frequent use of stairs, daily.
Surf & Sand Resort / JC Resorts is an Equal Opportunity Employer M/F/D/V
JC Resorts LLC