Room Service Server - Luxury Hotel

Job Type

Full-time, Part-time

Description

Ready to work and play on Fort Lauderdale Beach?

Pelican Grand Beach Resort is looking for a Room Service Server to serve food and beverage items to customers in guest rooms in a friendly, enthusiastic, professional, and timely manner.

We are a fun, fast paced, diverse team and an upbeat place with a great atmosphere. We have a lot of fun working together and we believe that our team is the key to our success!

At Pelican, we often celebrate our employees' accomplishments. Are you all about being your best self, doing the right thing, bringing your natural smile and having fun? Then we hope to welcome you to our amazing family.

The Essential job responsibilities include but not limited to:

• 60% Take orders for and serve all room service requests, using suggestive selling techniques.

• 20% Ensure station and table set-ups are complete and perform various side duties as assigned by the F&B Managers.

• 20% Maintain proper condition and cleanliness of dining areas and servicing equipment.

• Attendance at all scheduled training sessions and meetings is required.

• Ensure high levels of guest satisfaction.

• Provide guests with courteous, friendly, and efficient service.

• Answer phones using appropriate verbiage.

• Set up room service order in a thorough and swift manner.

• Promptly deliver food and beverage items to guest rooms and/or pool deck.

• Provide thorough and exceptional service to guests. No drop and fly service

• Set up and deliver all amenities in a timely manner.

• Assisting Restaurant Service staff as needed.

• Explain all menu items; upsell as warranted.

• Execute all financial transactions.

• Perform Side work

• Stocking and polishing items needed for service. Napkin folding.

• Collecting and clearing all trays from guest room floors.

• Maintains service and sanitation standards according to health code regulations.

Your job boasts with a breathtaking beautiful view of the Atlantic Ocean daily that instantly surrounds guests with a sense of old Florida grandeur.

We also offer AWESOME benefits such as:

• 401K (and 401K matching)
• Full-time

• Paid time off

• Full-time

• Insurance to include health, medical, vision, dental, hospital coverage, employee assistance program, life and accidental death, pet, and short-term disability

• HUGE employee discounts

• Multiple parking options

• One free meal during your shift

• Many recognition programs

• Incentive programs

• Referral programs

• Growth opportunities

At Pelican, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team!

Requirements

Our ideal candidate has these specific job knowledge, skills and abilities:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.

• Must be able to read and write to facilitate the communication process.

• Requires good communication skills, both verbal and written.

• Must possess basic computational ability.

• Must possess basic computer skills.

• Knowledge of the appropriate table settings and service ware.

• Ability to describe all menu items, prices and methods of preparation

• Ability to use suggestive selling techniques to encourage the guests to choose items that are house specialties.

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Physical Demands

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.

• Must be able to stand and exert well-paced mobility for up to 4 hours in length.

• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.

• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.

• Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis.

• Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently.

• Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis.

• Must be able to exert well-paced ability in limited space.

• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.

• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.

• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

• Requires manual dexterity to use and operate all necessary equipment.

Qualification Standards

• Education: High school or equivalent education required.

Experience: 2+ years experience as food server in full service restaurant is required. Customer service experience required.

Licenses or Certificates

• Must be minimum age to serve alcohol.

• Food Safety.

Might you have the following characteristics?

• Enthusiastic: Show eagerness, intense enjoyment and interest

• Responsible: Devoted to a task or purpose with loyalty or integrity

• Flexibility: Inspired to perform well when granted the ability to set your own goals

• Self-Starter: Inspired to perform without outside help

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.