Eldorado Resorts, Inc. presents a one of a kind, unified and distinguished resort experience with THE ROWa newly branded destination in the heart of Reno, uniting the Eldorado Resort Casino, Circus Circus Reno and Silver Legacy Resort Casino. Stretching across six contiguous city blocks, THE ROW encompasses 25 restaurants, 22 bars and lounges, 11 nightspots, over 4,000 luxury rooms and suites and 227,000 square feet of casino space with 3,000 slot machines and 125 table games. THE ROW recently opened The Spa at Silver Legacy, a 21,000 square foot spa offering guests the largest relaxation, beauty, fitness and retail treatment facility in northern Nevada. In addition, we have nearly 4,000 of the best Team Members in the industry.
For more information about THE ROW, visit TheRowReno.com and follow us on Instagram.
JOB SUMMARYResponsible for the ultimate professional guest service of all food and beverages to the guests in guest rooms.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greet and welcome guests when entering guest room.
Review order with Guest while setting up.
Assist guests in a friendly, professional manner ask if you can be of further assistance.
Clear, clean, reset and maintain Room Service station during shift.
Assist other Servers to give the best possible service.
Handle all guest checks according to Hotel policy.
Always work as a team player.
Maintain side stations and cleanliness of restaurant.
Completion of side work and maintaining pars on all supplies.
Follow directions from Manager at all times.
Maintain proper uniform, ID badge and nametag at all times.
Maintain cleanliness of the entire Room Service area and Hotel tower.
Responsible for knowledge of product.
Other job related duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
Understand and comply with all company and departmental rules and regulations, policies and procedures.
Skill in establishing and maintaining effective working relationships with staff and guests.
Ability to read, write and communicate verbally in English.
Requires cash handling and the ability to make change accurately.
Able to obtain alcohol awareness card.
High school education or equivalent preferred.
Prior fine dining or Room Service experience.
PHYSICAL DEMANDS & WORK ENVIRONMENT
Ability to stand for long periods of time.
Repetitive lifting of up to 15 lbs.
Frequent pushing, pulling, bending and walking.
Work area is subject to variable temperatures.
May be subject to smoking environment and moderate noise.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Eldorado Resorts is a leading casino entertainment company that owns and operates twenty-eight properties in thirteen states, including Colorado, Florida, Illinois, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada, New Jersey, Ohio, Pennsylvania and West Virginia. In aggregate, Eldorado's properties feature approximately 27,500 slot machines and VLTs and 800 table games, over 12,500 hotel rooms and nearly 20,000 of the best Team Members in the industry!
Founded in 1973 in Reno, Eldorado has been dedicated to providing exceptional guest service, a dynamic gaming product, award-winning dining, exciting entertainment and premier accommodations. Our extensive management experience and unwavering commitment to our team members, guests and shareholders have been the primary drivers of our strategic goals and success. We take pride in our reinvestment in our properties and the communities we support along with emphasizing our Family-Style approach in an effort to build loyalty among our team members and guests. We will continue to focus on the future growth and diversification of our company while maintaining our core values and striving for operational excellence. For more information about Eldorado Resorts, please visit www.eldoradoresorts.com.
Eldorado Resorts, Inc.