Room Service Order Taker- Full Time
Four Seasons Hotel Boston is looking for a Room Service Order Taker who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. Our Room Service Coordinator will be a member of a dynamic team who provides service and support to our award-winning employees. This position reports to the Room Service Manager. U.S. work authorization is required for this position.
Four Seasons Hotel Boston is the premier luxury hotel in New England's gateway city. Overlooking the historic Boston Public Garden and steps away from city's premier attractions and world-class shopping, Four Seasons Boston is home to the iconic Bristol Restaurant and Bar, one of Boston's favorite dining destinations. Four Seasons Hotel Boston is distinguished as the only hotel in all of New England to have consecutively won both the AAA Five Diamond and Forbes Travel Guide Five Star Awards for nearly two decades.
Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees. Because of our employee-centric approach, Four Seasons has been listed in the FORTUNE Magazine 100 Best Companies to Work For rankings every year since 1998.
Key Elements of the Job
Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item's, origin, taste, and preparation methods.
Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; check completed kitchen orders with the guest's original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
Ensure all BEO's and pre-orders are communicated with staff and kitchen
Preferred Qualifications and Skills
Previous exposure to Hotel Operating Systems (Opera, Micros POS and hotsos systems preferred)
Previous experience in office/event coordination or relatable experience a plus
Strong Communication Skills necessary for the success of this role
An ability to smoothly navigate between engaging guests and handling complex administrative tasks
Food Handler's Permit and Mixologist Permit
What to Expect from Your Work Experience...You will
Be part of a cohesive team with a singular focus on creating the best possible guest experience
Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons
Be encouraged to demonstrate your professional passion
Have career growth opportunities both within Four Seasons Hotel Boston and worldwide with our company
Be rewarded with market-leading pay and a comprehensive benefit plan
Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program
Receive a complimentary meal when at work in our employee cafeteria
Learn more about our property and what it is like to work at Four Seasons by visiting:
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
Four Seasons Hotels Inc