Room Service Operator - Food & Nutrition - (Hpw) - FT - Varied

Work Shift:

Varies (United States of America)

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Position Overview:

Weekends Required

• Operates Room Service computerized menu system to receive patient/family initiated meal requests. Generates and reviews computer meal period reports to determine which patients have not ordered for the meal period.

• Assists patients with telephone call backs or personal visitation as needed while ensuring adherence to all diet orders. Answers telephone promptly and appropriately with designated script. Maintains a pleasant and helpful attitude throughout the menu item selection process.

• Educates patient on basics of current Diet order. Assists patient in menu item selections according to Diet specifications.

• Acts as the Food & Nutrition Department liaison with the Nursing Staff on each unit. Communicates professionally, courteously and professionally with Staff at all times.

• Enters accurately and timely, all new diet orders upon admission. Updates all diet order changes throughout the day efficiently and accurately.

• Maintains and updates Room Service menu ordering system as needed.

• Coordinates processing of AM and PM nourishment orders including printing the labels. Process orders for patient requested nourishments.

• Processes orders for all tube feedings and oral supplements according to established procedures.

MINIMUM REQUIREMENTS

• Education: High School Diploma or GED preferred.

• Experience: Knowledge of modified diets preferred.

• Knowledge and Skills: Basic Computer skills. Ability to write, read English.

• Special Training: Excellent interpersonal and communication skills. Able to communicate clearly both verbally and in writing.

• Mental, Behavioral and Emotional Abilities: Friendly demeanor and customer focused.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequent physical demands include: Wrist position deviation , Pinching/fine motor activities

• Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl

• Continuous physical demands include: Sitting , Keyboard use/repetitive motion , Talk or Hear

• Lifting Floor to Waist 10 lbs. Lifting Waist Level and Above 10 lbs.

• Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Color Discrimination, Moderate Depth Perception, Accurate Hearing

• Anticipated Occupational Exposure Risks Include the following: Airborne Communicable Disease

Offers are contingent upon successful completion of our onboarding process and pre-employment physical. Capital Health will require all applicants (including contractors, travelers and consultants) to have an annual flu vaccine prior to start date, with the exception of individuals with medical and religious exemptions.

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