Room Service Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.

The friendly and courteous voice of the In-Room Dining Team, the In-Room Dining Coordinator receives all guests requests for an In-Room Dining experience. The In-Room Dining Coordinator is an authority on all available food menus, including daily specials, alternative cuisine and all beverage lists.

This position makes recommendations to accommodate guests' preferences and dietary restrictions.

This role oversees the entire sequence of service ensuring guest orders are correctly processed and carried out by the servers within the stated delivery time according to Four Seasons Standards.

We are looking for an individual who poses an affinity for guest service! Attention to detail, the ability to problem solve and multitask are required. This position involves a heavy volume of guest contact and fluency in reading, writing, and spoken English is required. The ability to assume responsibility of the department in absence of a manager is essential. The In Room Dining Coordinator ensures all orders meet Four Seasons Standards and Sequence of Service and any guest complaints are promptly shared with the Room Service Manager for immediate follow up. The ideal candidate will also have solid food and beverage knowledge, a pleasant voice and a positive attitude.

Just some of the benefits Four Seasons Hotel Hampshire employees enjoy:

• Highly competitive remuneration package

• Guest Experience Program, including an overnight stay with breakfast

• Employee Travel Program with complimentary nights and reduced rates on rooms and 50% F&B discount in Four Seasons properties worldwide after 6 months of employment

• Excellent Training and Career Development opportunities

• 28 days holiday per annum including bank holidays (increasing based on length of service)

• Group Personal Pension Plan upon completion of three months' service

• Bupa Dental Insurance after 1 years service

• Opportunities to build a successful career with global potential

• Access to Wagestream - a salary advance benefit

• Discounted Gym Membership

• WeCare Employee Well Being Platform

• Uniform and free meals on duty

• Employee Recognition Programmes and more!!