Room Service Call Center Rep-Nutrition Patient Food

Overview

The Room Service Call Center Rep obtains orders from patients and families via telephone in an efficient and timely manner; making sure accuracy and diet compliances are followed, conducts report processing as directed.

Why Nationwide Children's Hospital?

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose.

Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

We're 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children's Hospital. A Place to Be Proud.

Responsibilities

• Obtains meal orders from patients and families via the telephone and faxed requests.

• Enters meal orders into the system established for menu processing.

• Verifies meal orders meet diet order parameters.

• Process credit card charges following confidential and privacy guidelines.

• Coordinates call center processes with production and tray assembly areas.

• Acts as a liaison between Nutrition Services, the patient, family and nursing units.

• Demonstrates computer literacy.

• Creates service culture.

• Presents a professional appearance in the uniform prescribed by the department at all times.

Qualifications

Education Requirement: High School Graduate or equivalent

Skills:

• Ability to use computer efficiently

• Ability to communicate to others in a clear concise manner

• Ability to use headset on phone, while placing order in computer

• Customer service skills.

• Knowledge of credit card processing.

Experience: 3 months food service experience

Minimum Physical Requirements:

OCCASIONALLY: 1-33% OF TIME (0.5 TO 2.5 HOURS)Bend/twistSquat/kneelClimb stairs or ladders

StandingWalkingLifting/carrying up to 20 lbs.

FREQUENTLY: 34-66% OF TIME (2.6 TO 5.0 HOURS)Reaching above shoulder

Lifting/carrying up to 10 lbs.

CONTINUOUSLY: 67-100% OF TIME (5.1 TO 12 HOURS OR GREATER)SittingRepetitive hand/arm usage

Audible speech

Depth perception-visionColor vision

Peripheral vision