Room Service Attendant - Big E's- Downtown Grand Rapids

Suburban Inns Grand Rapids , MI 49504

Posted 2 months ago

Expand your career in the Hospitality Industry and become a Room Service Attendant. This is a great opportunity to expand your experience and knowledge of the supreme customer service, food prep and delivery and bar operations in 2022!

  • Position can be used as an internship

  • Shifts: 2nd

  • Wage: Starts at $13.00/hour

Position Summary:

Responsible for providing a warm welcome and a thank you to all guests, take orders and deliver room service orders, as well as coordinate the flow of the guests throughout the sections of the Lounge in an organized and timely fashion while following Suburban Inns' Core Values, local health department, and Suburban Inns standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions

  • Report to work in uniform, presented neat and clean

  • Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued

  • Anticipate and meet the needs and expectations of our guests, then go one step further

  • Attend Embassy Suites Make a Difference culture onboarding and follow Hilton standards

  • Welcome each guest as they enter, and thank them as they leave

  • Pre-bus, clear tables, and wipe them down

  • Wipe down menus

  • Answer phone calls, take "to-go" orders

  • Check to make sure restrooms are presentable, stock/clean as needed

  • Wipe down booster seats and high chairs

  • Clean balcony doors and restaurant windows

  • Help stock items behind the bar (paper products, glassware, ice, snacks)

  • Run food and beverage

  • Deliver room service orders

  • Help kitchen as needed with orders

  • Clean and set tables when necessary

  • Sweep and mop lobby at beginning and end of shift

  • Ensure the entrance to the restaurant is clean

  • Exhibit regular and recurrent attendance records

  • Other duties as requested by management

  • Follow all Suburban Inns processes

Position Requirements:

Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. Good communication skills

Formal Education and Job-Related Experience: None

License, Registration, and/or Certification Required: None

External and Internal Personal Contact:

Communications: Daily- Verbal &Written / Weekly- Participation in meetings

Teamwork and Collaboration: This job is part of a formal work team within the departments within the restaurant

Working Conditions and Physical Effort:

Stress Load: Regular exposure to stresses

Workload Fluctuation: The workload required to perform this job requires ability to adapt to change

Manual Skills: Some portions (10 - 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations

Physical Effort: Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day

Physical Environment: Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes. Working surfaces may be un-level, slippery, or unstable

Work Schedule: Work regularly requires or varies between day, evening, night, holiday, or weekend assignments. Schedule varies according to business demands and needs

Occupational Risks: Significant portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials

Ergonomics Risks: Significant portions (more than 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures

Safety: Responsible for adhering to all safety policies and procedures of Suburban Inns

Required Travel: Position does not require travel to other Suburban Inns properties or client locations. Work is completed on the property.

Uniform and Appearance Guidelines:

Uniform: Uniform shirt and name tag provided. Suburban Inns approved blue jeans or black pants (see Uniform Policy) and black, close-toed, non-slip shoes are the responsibility of the Team Member.

Appearance: All facial piercings must be approved by management. Gauges in ears are not allowed on anyone who's primary job function is interacting with guests. Hair must be of a natural color, and kept well-groomed. All tattoos that are not covered by a work uniform must be approved in writing by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Director of Big E's Operations has the authority to veto any decision made by the position's supervisor


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Room Service Attendant - Big E's- Downtown Grand Rapids

Suburban Inns