Room Service Ambassador

Job Description

Advance your career and find out what it means to be RIGHT HERE!

The Room Service Ambassador is responsible for the following:

• Serve meals to patient in a personalized, professional, efficient manner

• Instructs patients on meal ordering system

• Assists patient in placing meal orders

• Assesses the patient's capabilities to utilize the meal order system

• Communicates with healthcare team to ensure the patient's nutritional intake

• Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Job Duties

Service: Deliver and serve patient meals using service excellence standards. Utilize the AIDET model when interacting with internal and external customers. Demonstrate professional and courteous behavior. Resolve patient meal issues quickly and with a positive outcome.

Service: Introduce and assess patients to meal ordering system, be familiar with diet types and restrictions, recognize special needs of patient and provide assistance.

Service: Communicate positively with assigned nursing unit personnel to facilitate: proper glucose monitoring, appropriate menu delivery, timely resolution of patient meal concerns and special situations.

Service: Inventory, order and replenish bulk food supplies known as floor stocks on assigned nursing unit.

Cash handling: Monitor and maintain effective cash handling and accounting practices regarding patient guest tray service

Quality: Consistent use of proper hand hygiene, isolation procedures and hair restraints throughout the room service process. Role model clean, neat and professional appearance.

Quality: Compliance with all local, state, federal and medical center regulatory, safety, sanitation and security standards. Participates in performance improvement (PI) studies, assist with data collection and supports action plans.

Performs other duties as assigned.

Qualifications

Minimum

Specialized Knowledge:

• Basic computer skills

• Strong verbal and written skills

Kind and Length of Experience:

• Customer service training and skills

Desirable

Education, Credentials, Licenses:

• High school diploma

Specialized Knowledge:

• Experience with therapeutic diets and diet knowledge

• Proven customer service skills

Kind and Length of Experience:

• 1 year wait staff, host, hostess, or maître

• Hospital foodservice experience

If, for any reason, you are having difficulties applying, please contact our recruitment team at recruiting@stelizabeth.com