Room Booking Coordinator

Description

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU'LL DO

We are seeking a highly organized and customer service-oriented Room Booking Coordinator. The ideal candidate will have a corporate and administrative background, be proficient with Microsoft Office Suite, and have experience with ServiceNow and SharePoint.

Key Responsibilities:

• Meeting and Event Support: Manage scheduling services for the Meeting and Events Team, and the Collaboration and Conference Team.

• Room Booking: Search for available meeting rooms across all locations and manage rebooking as required.

• Stay well versed and up to date on the inventory and capabilities of meeting rooms and spaces throughout the estate

• Client Interaction: Maintain a high level of professionalism when interacting with internal and external clients.

• Data Management: Perform timely and professional data entry of conference information, update room profiles as needed, and manage multiple shared mailboxes in relation to scheduling support.

• Conflict Resolution: Provide coordination management and support for scheduling conflicts, gather pertinent information for client escalations and report to management.

• Project Support: Provide support for projects related to scheduling and room booking, assist in process improvement, and provide guidance and support to end-users responsible for self-service meetings.

Items to Consider:

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

• This position will generally work on customer sites and may deal with a construction site type of work environment.

WHAT WE'RE LOOKING FOR

Must-Haves:

• Attention to detail and high level of organizational skills

• Knowledge of vendor systems, tools, and processes

• Ability to review and respond to Audio Visual Requests and assign them to appropriate technical support personnel

• Proactive in reviewing, monitoring, and updating the AV Request Calendar and escalating any conflicts or issues

• Collaborative mindset to work with clients, internal teams, and internal vendors to ensure meeting life cycle

WHY YOU'LL LIKE WORKING HERE

• Medical benefits, including vision and dental

• Paid holidays, sick days, and personal days

• Enjoyable and dynamic company culture

• Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

Responsibilities WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU'LL DO We are seeking a highly organized and customer service-oriented Room Booking Coordinator. The ideal candidate will have a corporate and administrative background, be proficient with Microsoft Office Suite, and have experience with ServiceNow and SharePoint. Key Responsibilities: - Meeting and Event Support: Manage scheduling services for the Meeting and Events Team, and the Collaboration and Conference Team.

• Room Booking: Search for available meeting rooms across all locations and manage rebooking as required.

• Stay well versed and up to date on the inventory and capabilities of meeting rooms and spaces throughout the estate

• Client Interaction: Maintain a high level of professionalism when interacting with internal and external clients.

• Data Management: Perform timely and professional data entry of conference information, update room profiles as needed, and manage multiple shared mailboxes in relation to scheduling support.

• Conflict Resolution: Provide coordination management and support for scheduling conflicts, gather pertinent information for client escalations and report to management.

• Project Support: Provide support for projects related to scheduling and room booking, assist in process improvement, and provide guidance and support to end-users responsible for self-service meetings. Items to Consider:

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

• This position will generally work on customer sites and may deal with a construction site type of work environment. WHAT WE'RE LOOKING FOR Must-Haves:

• Attention to detail and high level of organizational skills

• Knowledge of vendor systems, tools, and processes

• Ability to review and respond to Audio Visual Requests and assign them to appropriate technical support personnel

• Proactive in reviewing, monitoring, and updating the AV Request Calendar and escalating any conflicts or issues

• Collaborative mindset to work with clients, internal teams, and internal vendors to ensure meeting life cycle WHY YOU'LL LIKE WORKING HERE - Medical benefits, including vision and dental

• Paid holidays, sick days, and personal days

• Enjoyable and dynamic company culture

• Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.