Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction
DUTIES AND RESPONSIBILITIES:
Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc.
Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
Report to supervisor needed repairs or unsafe conditions.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
Report, turn in, and/or log all lost and found items according to established procedures.
Promote teamwork and quality service through daily communication and coordination with other departments
May regularly assist with deep clean projects.
May assist with other duties as assigned
May have turndown duties
QUALIFICATIONS AND REQUIREMENTS:
Minimum: Basic reading, writing and math skills. Some housekeeping experience and ability to speak English preferred.
This job requires ability to perform the following:
Carrying or lifting item weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
Frequently standing up and moving about the facility
Frequently handling objects and equipment to maintain the facility
Frequently bending, stooping, and kneeling
Communication skills are utilized a significant amount of time when interacting with guests and employees
Basic reading writing and math abilities are utilized often when reading room assignments, completing checklists, replacing room linens and amenities.
May be required to work nights, weekends, and/or holidays
Work Area: Housekeeping area, guest rooms, guest corridors, service elevators
The statements in this job description are intended to represent the key duties and level being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per Fair Standard Act) and is Subject to overtime in accordance with Federal and State Regulations. All your information will be kept confidential according to EEO guidelines.
Red Lion Hotels