Room Attendant

People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. It's more than a job, a guest experience, or a business investment. Together, we are making a difference in people's lives. ~Tony Davis, President

Detailed Job Summary

• Clean and maintain assigned rooms to a high standard of cleanliness, ensuring guest comfort and satisfaction.

• Verify and visually inspect all rooms assigned daily, including vacant maintenance (VM) and vacant ready (VR) rooms. Report any discrepancies to the Housekeeping Supervisor promptly.

• Recheck all rooms at departure times and report the room status to the Housekeeping Supervisor for efficient room turnover.

• Report any maintenance work needed to the Engineering department or Housekeeping Supervisor to ensure timely repairs and maintenance.

• Enter each guest room by knocking on the door and saying "Good morning, Good afternoon, or Good evening, Housekeeping," displaying courtesy and respect for guests' privacy.

• Upon entering the guest room, ensure all trash is picked up and promptly report any missing items to the Housekeeping Supervisor.

• Change linens and make beds according to brand standards, ensuring a comfortable and inviting atmosphere for guests.

• Thoroughly clean the bathroom, including shower doors, walls, mirror, tub, toilet, and floor. Properly place standard items in the bathroom area for guest convenience.

• Dust room items, vacuum the floor, clean inside drawers, and check under beds to maintain a tidy and organized space for guests.

• Restock the housekeeping cart for the next day, ensuring all necessary supplies are readily available for efficient room cleaning.

• Turn in keys and the housekeeping cart at the end of the shift, ensuring proper handover and accountability.

• Report all lost and found items found in guest rooms to the Lost and Found department, adhering to hotel policies.

• Remove room service trays from rooms and place them in the hallway for prompt removal and cleanliness.

• Make up rollaway beds and notify housekeeping aides for removal and storage, ensuring room readiness for guest needs.

• Maintain the highest level of guest hospitality and professionalism, reflecting the hotel's commitment to exceptional service.

Our Benefits Include:

Comprehensive Health Insurance - Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance

401K with Company Match

Employer Paid Life Insurance

Complimentary Employee Assistance Program

Paid Time Off to include Vacation, Personal, Sick, & Holidays

Discounted Hotel, Spa, Golf, Retail, and Food & Beverage

Tuition Reimbursement Program

PCH University & Professional Development Series

Associate Referral Program

Our Culture:

Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first.

We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.

PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do!

You belong here. Join the PCH Hotels & Resorts family, where we put people first.