Room Attendant

Onix Group Wilmington , DE 19801

Posted 3 months ago

General Summary

Responsible for helping to achieve ongoing guest satisfaction by maintaining cleanliness and sanitation of guest rooms including, reporting room status discrepancies and maintenance problems to supervisor.

Principal Duties and Responsibilities:

  • Clean rooms/suites as assigned by Director/Supervisor.

  • Responsible for any assigned keys.

  • Vacuum and sweep carpets and floor.

  • Dust and vacuum furniture.

  • Dust and clean room decorations, appliances and structural surfaces.

  • Change linen and make beds.

  • Clean showers, tubs, sinks and bathroom items.

  • Remove used guest amenities and supplies, and replenish as necessary per specific brand standards.

  • Replace room literature and other items as directed by Director/Supervisor per specific brand standards.

  • Empty wastebaskets and replace wastebasket liner.

  • Inspect rooms for safety hazards and for the operating condition of equipment.

  • Check for damaged or soiled linens, replace as necessary.

  • Report all lost and found articles and maintenance issues to a supervisor.

  • Report all "Do Not Disturb" and "Refused Services" to supervisor.

  • Maintain storage rooms and stock carts.

  • Transfer dirty linen from housekeeping cart into laundry cart.

  • Provide information to guests about hotel services, facilities and other amenities.

  • Respond to requests from guests for assistance and information about the local area.

  • Prepare rooms for guest arrival and respond to special requests from guests.

  • Check with supervisor upon completion of room assignments, before leaving for the day.

  • Assist with preventive cleaning programs as assigned.

  • Adhere to all fire, safety and security procedures according to company policies.

  • Perform additional assignments as required.

Job Requirements:

  • One year previous housekeeping experience preferred.

  • Must be able to bend, kneel, lift, push, carry and pull up to 50 lbs.

  • Requires reaching overhead, climbing, crouching, and twisting.

  • Must be detail oriented.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Housekeeping Room Inspector Westin Wilmington

PM Hotel Group

Posted 3 weeks ago

VIEW JOBS 10/17/2019 12:00:00 AM 2020-01-15T00:00 Job Summary Supervise the operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses. Summary of Essential Job Functions * Supervise the housekeeping staff; providing open communication, training, coaching and counseling, and performance feedback to ensure maximum efficiency. * Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, and health and sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction. * Issue assignments to staff, reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation. * Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses. * Respond to guest requests, concerns and problems to ensure guest satisfaction. * Log items into the Lost & Found Log and answer inquires to maintain controls and ensure guest satisfaction. * Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Required Abilities * Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e. room attendants, housepersons, and inspectors, to complete their individual tasks if situation demands. Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate. PM Hotel Group Wilmington DE

Room Attendant

Onix Group