POSITION: Room Attendant/Housekeeper
REPORTS TO: Inspector, Assistant Housekeeper, & Executive Housekeeper
HOTEL/LOCATION: Shore Cliff Hotel
OVERVIEW: Our mission at Martin Resorts is to promote a contagious spirit of hospitality by enriching the lives of our employees, our guests and our community, one experience at a time. We are looking for someone who understands what it means to LEAD and believes in our culture, values, and mission as much as we do.
Are you interested in making a difference and becoming something great?
TO SUCCEED IN THIS ROLE:
YOUR ROLE: As a Room Attendant/Housekeeper, you are responsible for cleaning guest rooms and other public areas in order to uphold the hotels service standards. You are a team player who is dedicated to completing all job functions while maintaining excellent customer service and positive coworker interactions. The Room Attendant/Housekeeper should enthusiastically carry out all instructions from supervisors and follow safety procedures in order to provide the most enjoyable guest experience.
YOUR WORK DAY:
Ensure all guests and visitors are welcomed and given responsive, friendly, and courteous service through cordial communication and a helpful demeanor.
Execute facility inspections continuously in assurance of the cleanliness, safety, and specifications of the property have been fulfilled and are consistently maintained.
Enter and prepare guest rooms for cleaning during appropriate times.
During cleaning, treat room and guest items with discretion and respect.
Make guest beds and replace linens accordingly.
Replenish guest room of supplies and replace bath supplies.
Clean the bathroom and closet.
Vacuum and rake the carpet.
Follow all security guidelines when entering and exiting room, ensuring room has been secured upon departure.
Promptly record or report lost items to the Executive Housekeeper, keeping an accurate log of items.
Clean public areas of property to ensure all guest experiences are organized and fresh.
Maintain and stock housekeeping carts throughout the day to uphold an efficient cleaning process.
Adhere to all hotel policies and procedures throughout the execution of tasks and responsibilities, including maintaining excellent customer service and efficient operations.
Follow OSHA safety rules and regulations with adherence and understanding to the specific policies and procedures.
Sustain the safety of the property though risk-management behavior, proper inspections, participation in Safety and Security Committee and knowledge of emergency procedures.
Following safety procedures as your role is defin