Room Attendant

Martin Resortsqqhrm Pismo Beach , CA 93448

Posted 3 months ago

POSITION: Room Attendant/Housekeeper

REPORTS TO: Inspector, Assistant Housekeeper, & Executive Housekeeper

HOTEL/LOCATION: Shore Cliff Hotel

OVERVIEW: Our mission at Martin Resorts is to promote a contagious spirit of hospitality by enriching the lives of our employees, our guests and our community, one experience at a time. We are looking for someone who understands what it means to LEAD and believes in our culture, values, and mission as much as we do.

Are you interested in making a difference and becoming something great?

TO SUCCEED IN THIS ROLE:

  • You share our company values: Leadership, Empowerment, Authenticity, and Distinction in every interaction and every relationship.
  • LEADERSHIP: You do the right thing when no one is looking and accept ownership in everything you do.
  • EMPOWERMENT: You inspire respect and trust, showing courage to take action.
  • AUTHENTIC: You provide genuine service and experiences with guests and outside vendors.
  • DISTINCTION: You uphold the highest standards and go above and beyond.
  • HUMM: You are able to work well both independently and as part of a team to achieve extraordinary results.

YOUR ROLE: As a Room Attendant/Housekeeper, you are responsible for cleaning guest rooms and other public areas in order to uphold the hotels service standards. You are a team player who is dedicated to completing all job functions while maintaining excellent customer service and positive coworker interactions. The Room Attendant/Housekeeper should enthusiastically carry out all instructions from supervisors and follow safety procedures in order to provide the most enjoyable guest experience.

YOUR WORK DAY:

  • Ensure all guests and visitors are welcomed and given responsive, friendly, and courteous service through cordial communication and a helpful demeanor.

  • Execute facility inspections continuously in assurance of the cleanliness, safety, and specifications of the property have been fulfilled and are consistently maintained.

  • Enter and prepare guest rooms for cleaning during appropriate times.

  • During cleaning, treat room and guest items with discretion and respect.

  • Make guest beds and replace linens accordingly.

  • Replenish guest room of supplies and replace bath supplies.

  • Clean the bathroom and closet.

  • Vacuum and rake the carpet.

  • Follow all security guidelines when entering and exiting room, ensuring room has been secured upon departure.

  • Promptly record or report lost items to the Executive Housekeeper, keeping an accurate log of items.

  • Clean public areas of property to ensure all guest experiences are organized and fresh.

  • Maintain and stock housekeeping carts throughout the day to uphold an efficient cleaning process.

  • Adhere to all hotel policies and procedures throughout the execution of tasks and responsibilities, including maintaining excellent customer service and efficient operations.

  • Follow OSHA safety rules and regulations with adherence and understanding to the specific policies and procedures.

  • Sustain the safety of the property though risk-management behavior, proper inspections, participation in Safety and Security Committee and knowledge of emergency procedures.

Following safety procedures as your role is defin


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Room Attendant

Martin Resortsqqhrm