Room Attendant

Job Description

What will I be doing?

As the Room Attendant, you will be responsible for maintaining standards of hotel cleanliness set by the Executive Housekeeping. Clean assigned guest rooms by priority and promote the cleanliness of Hallways and Service Landings.

Here's why you'll love it here- We offer an excellent benefits package to our full-time Team Members that include:

• Salary Range: $22.94 - $28.67 per hour
• Medical, Dental, and Vision insurance
• Financial Wellness- 401k/pension plan
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities... and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Schedule Details:

Our Housekeeping Department operates 7 days per week. Room Attendant Team Members will work primarily between the hours of 8am-4pm, but may need to accommodate a flexible schedule based on business needs.

Additional Responsibilities Include:

• Empty trash containers and recycling bins, remove all terries and replace with clean ones par to designated layout, remove all soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Transport cart with cleaning supplies, amenities and linens to guest rooms, and return and restock cart at end of shift as well as empty vacuum bag and wipe vacuum clean.
• Replace laundry bags and slips, and make up beds, cribs, and rollaway beds with clean linen.
• Clean closets and door tracks on check-out rooms, under bed(s), chairs and sofa, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and other amenities.
• Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV, remote, and cable box, and remove dust, spots, and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones.
• Inspect condition of all furniture for tears, rips or stains and realign furniture to floor plan.
• Open all drawers/doors in check-out rooms, remove items left by guest and dust inside. Replace designated amounts of amenities in desk, drawers, and guest service directory, fire safety, rate cards, and DND sign and replace as needed, and clean and replenish the coffee maker set.
• Vacuum throughout entire room and spray room with deodorizer.
• Handle guest complaints, ensuring guest satisfaction.
• Update status of rooms cleaned on assignment sheet and report any damages or maintenance problems to your supervisor.
• Adhere to fire and emergency procedures, Lost and Found policy including key control, and proper use of cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Perform all other duties as assigned and deemed appropriate by management.

Qualifications

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe at the core of our success are our Team Members.

To fulfill this role optimally, you will need to possess the following minimum qualifications and experience:

• High school diploma or equivalent
• Proficiency in English (speak, read, write) to communicate with guests, co-workers, and management
• Working knowledge of proper housekeeping equipment usage
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimal supervision
• Interpersonal skills and the ability to work well with co-workers and the public.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Prior hotel experience; experience as a housekeeper in a luxury hotel environment highly preferred.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.