Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service.
Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.
Signs out floor key and reports to assigned section. Loads cart following standard procedures and reports linen and supplies used.
Cleans guest rooms following housekeeping procedures. Reports any discrepancies in room status to Supervisor. Reports repairs needed in work area to Supervisor.
Ensures guest security by locking all doors and keeping keys secured. Signs in key and turns in reports to Supervisor at end of shift
Prior experience as a Guest Room Attendant preferable but not required. Physically strong.
Open minded and willing to learn. Must be able to make decisions and work well with others.
Caesars Entertainment Corporation