Room Attendant

OVERVIEW:

Our Room Attendants are known for their thoroughness, swiftness and focus. They are able to complete both stayover and departure rooms quickly while paying close attention to cleanliness and detail. In this position, you will be responsible for cleaning and refreshing guest rooms through tasks like making beds, replenishing supplies, dusting furniture, vacuuming floors, polishing surfaces, emptying wastebaskets, replacing lightbulbs and any other duties necessary to achieve optimal cleanliness in each guest room.

ESSENTIAL FUNCTIONS:

Respond promptly to requests from guests and other departments.

Fill cart with supplies and transport cart to assigned area.

Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.

Replace guest amenities and supplies in rooms.

Replace dirty linens and terry with clean items. Make beds and fold terry.

Clean bathrooms.

Remove trash, dirty linen, and room service items.

Check that all appliances are present in the room and in working order.

Straighten desk items, furniture, and appliances.

Dust, polish, and remove marks from walls and furnishings.

Vacuum carpets in guest rooms and hallway.

Develop and maintain positive working relationships.

Comply with quality assurance standards.

Follow company and department policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; wear nametag; maintain confidentiality of proprietary information; protect company assets.

Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Have access to reliable transportation and follow attendance policy

ADDITIONAL POSITION DUTIES:

Respond to any reasonable task assigned by Housekeeping Leadership.

Assist in other areas as needed.

Notify Loss Prevention/Security of any reports of theft.

All other duties as assigned.

OTHER:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled mandatory training sessions and meetings is required.

Upon employment, all employees are required to fully comply with policies and procedures for the safe and effective operation of the hotel's facilities.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.