Rooftop Host/Hostess | Waymore's Guest House & Casual Club | Modus By PM Hotel Group

Waymore's new and upcoming rooftop bar, Tall Tales, is looking for a passionate, service-oriented individual to help provide a wonderful experience for all guests attending the bar. This person should have a love for people and a positive attitude towards greeting guests. This is a full-time, non-exempt position that reports to the Beverage Manager.

The Property

Waymore's Guest House is a boutique hotel located in East Nashville, Tennessee with 93 guest rooms, suites and bunkrooms. We call it our guest house, because it was designed with comfort in mind above all else - in addition to the essentials, our spacious rooms are pet-friendly with sustainable bath amenities, locally-sourced art, thoughtfully-curated mini-bars and floor-to-ceiling windows. Waymore's is a new kind of Nashville hangout - A hotel that nods to the musicians behind the musicians and embraces the vibes of East Nashville…A Place for Long Hangs, Tall Tales & No Hard Feelings.

Who We Are

• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 9 years.

• Passionate - about hospitality and fostering an environment where associates will thrive.

• Culture driven - dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.

• Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.

• Innovators - we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change.

• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.

• A company that has a culture of promoting from within.

What You Will Be Doing

• Welcome guests to the venue upon arrival

• Provide accurate wait times and monitor waiting lists

• Manage reservations & flow of services

• Contact guest to confirm reservations & asks about special needs

• Escort customers to assigned dining or bar areas

• Coordinate with wait staff about available seating options

• Maintain a clean and organized reception area

• Cater to guests who require extra attention

• Answer incoming calls and address customers' queries

• Assist wait staff as needed

• Communicate with security & management with any conflict or issues with guests

What We're Looking For

• One year experience as a server or bartender in a full-service restaurant or banquets operation or the equivalent combination of education and experience.

• Ability to obtain a food handler card and liquor license.

• Ability to lift up to 50 lbs unassisted and to stand for long periods of time

• Understanding of restaurant etiquette

• Familiarity with health and safety regulations

• Experience in managing reservations

• Demonstrable customer-service skills

• Excellent communication skills (via phone and in-person)

• Strong organizational skills with the ability to monitor the entire dining and bar area

• Availability to work in shifts as needed

• Good physical condition to walk and stand during an entire shift

• High school diploma; hospitality certification is a plus

What's In It For You

• Generous health, dental and vision insurance, plus 401K!

• Comprehensive onboarding and training plan to set you up for success.

• Coaching, feedback, and mentorship to develop yourself and your team.

• Personalized development plan to fit your individual role and career goals.

• Leadership courses to improve your personal and interpersonal effectiveness.

• Monthly fitness and transportation credits.

• Unlimited PTO and 9 paid holidays.

• Opportunities to volunteer and give back to our local communities.

• Paid Parental Leave.

• Tuition reimbursement opportunities - when you grow, we grow!

Non-Negotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN + INNOVATE.
• EMBRACE CHANGE

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels' community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.