The Watches Of Switzerland Group Miami , FL 33196
Posted 2 months ago
Job Objective
The Client Experience Host ensures the delivery of a World Class Client Experience to all clients. Operating in a
professional manner and utilizing exceptional communication skills to engage the client, they will have excellent
client facing and interpersonal skills. Our Client Experience Host is responsible for facilitating unique and engaging
client experiences using creative research and exceptional hospitality. They will be well presented and have a
positive 'can do' attitude that is infectious both to the client and colleagues alike. Focusing on ensuring all client
experience stations are well stocked and maintained they will also assist the Sales Consultants within the
showroom and VIP room in the delivery of an exceptional client experience.
Responsibilities
for the whole team giving every client (internal and external) an exceptional client experience
Support transactional process according to Rolex Way
Deliver all aspect of hospitality as per WOS expectations and objectives
Leading by example, promote a positive and enjoyable atmosphere in-showroom
Through research and creative thinking, enhance in-showroom hospitality
Ensure clients are welcomed in a timely manner
Use CRM to facilitate unique client experiences based on induvial client interests
Probe clients to discover likes and dislikes to consistently improve and personalize each experience
Support in all aspects of the client experience and individual client journey and above all else keep clients
needs first
Support all aspects of hospitality within the showroom
Ensure compliance to company policy and procedures
Keep up to date with knowledge of the product and services offered in the showroom
Maintain all showroom housekeeping standards
Complete all training requirements through E learning and other sources
Be the first point of contact with all clients (both internal and external)
Attend departmental meetings and represent the showroom at internal and external meetings
Recommend changes to systems and procedures to improve the efficiency of the floor and continually
review operational practices to ensure best practice is delivered at all times
Ensure all new systems and data are secure and confidentiality is maintained at all times
Fulfill Watches of Switzerland Group expectations delivering on established KPIs
Adhere to Watches of Switzerland Group Dress Code Standards
Business related travel when required
Performs all the duties and responsibilities as assigned.
Experience
Jewelry/watch product knowledge preferred
Experience with hospitality strongly preferred
Job Title Rolex Client Experience Host
Department Retail
Skills
Exceptional communication and interpersonal skills
Ability to build excellent working relationships with clients
Understanding of World Class Client Experience
Basic selling skills techniques
Experience of working within a high performing team
IT literate
Flexible/adaptable to change
Confidentiality at the highest level
A professional approach at all times
Excellent organisational skills
Able to multitask
Documents
The Watches Of Switzerland Group