ROI Team Leader

Partners Healthcare System Somerville , MA 02143

Posted 2 days ago

Position Overview:

Under the direction of the Health Information Services Manager the individual will serve in a leadership role to support the dayto-

day aspects of unit operations for all PHS entities and affiliates and the staff associated with them, including direct reports

and individuals assigned in a matrix structure. S/He works in collaboration with the business owners, stakeholders, user

community, and vendors to advance Partners HIM strategic goals and initiatives. S/He will support the operational

components, including internally developed users applications of the day to day management of the unit. S/He works with

management and business owners to identify strategic direction and planning for unit operations, and impact analysis for large

projects.

Principal Duties and Responsibilities:

Assists the management team with supervision of staff in the day-to-day operational functions of the unit

Coordinates assignment of team resources in operations of the unit as well as for projects

Facilitates training and provide direction and guidance to direct reports in a complex environment to ensure that all

staff are appropriately informed, trained, guided, supported and evaluated. Works to develop staff for operational

projects and leadership roles.

Responsible for a thorough working knowledge of all departmental policies and procedures as well as all aspects of

the functionality of the unit, including any applications and other applications used within the department

Manages daily and on-call scheduling and timekeeping for unit team, including management of timekeeping

exceptions

Establish and maintain a positive and productive team environment and a stable work environment through

leadership, mentoring and coaching staff.

Provides input to management regarding overall employee performance. Provides feedback regarding annual

reviews, and the development of any applicable career action plans for staff in a timely manner. Monitors the quality of

work performed by staff throughout the fiscal year and informs management of any deficiencies.

Promote and encourage high quality customer service to all Partners departments, entities and affiliates when

interacting on behalf of the HIM Department

Assist in recruiting and interviewing personnel in collaboration with HIM Management.

Provides orientation and training to new staff regarding the operational and system policies and procedures.

Participates in assigned projects and initiatives to provide input and operationally support the project's approach,

scope, and work plan.

Supports unit management on the coordination and development of new operational processes for technical changes

related to entity customizations and project efforts

Develop and implement operational solutions to complex operational issues as needed

Provide recommendations for technical solutions to complex operational problems and/or issues. Participate in the

specification development, operational test script development, testing and implementation.

Provides input to vendors and project teams on technical enhancements and other initiatives, escalating operational

problems and issues to management in a timely and effective manner

Works with management to respond to and mitigate the impact of issues which negatively impact unit functions.

Collaborate with all involved parties regarding the issue and short and long-term plans for mitigation.

Work with management in the evaluation, development and implementation of policies and procedures to improve

operational workflow, increase productivity and improve quality. Maintains and modifies unit Policy and Procedure

Manuals on a concurrent basis.

Compile, maintain and distribute operational and management reports on a weekly, monthly, and/or as needed basis

for HIS departmental management and other stakeholders as requested by unit management.

Provides support to Supervisor and/or Manager in identifying system deficiencies, investigate difficulties,

recommend solutions or needed enhancements to ensure system and operational issues are being

addressed.

Provides point of contact expertise in the absence of management.

Perform other duties as assigned by management.

Uses the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how

we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness,

Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect,

Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

Education:

Associate's Degree OR High School Diploma with 2 years of healthcare experience required. Degree in HIM, Business,

Management, or a related field preferred. Bachelor's degree preferred.

Experience:

Requires 2 years directly related HIM operation experience or 2 general supervisory experience.

Skills/Abilities/Competencies Required:

Excellent communication and written skills

Detail-Oriented

Excellent analytical and problem solving skills

Strong computer skills, Microsoft Window based computer skills

Ability to plan and manage projects, staff, other resources, and timelines; and to prioritize and delegate accordingly

Ability to be flexible, versatile, and adaptable in day to day activities conducted in a multi-site environment

Ability to manage workload and competing priorities in order to complete tasks within set limits

Ability to produce quality work on a consistent basis

Ability to work cooperatively and efficiently within all levels of the Partners HealthCare organization

Ability to work independently and as a team player

Exhibits strong professionalism and a highly proficient persona

Demonstrates commitment to delivery of high quality customer service

Supervisory Responsibilities:

Leads approximately 8 15 FTEs and other temporary staff as needed


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Position Overview: Under the direction of the Health Information Services Manager the individual will serve in a leadership role to support the day-to-day aspects of unit operations for all PHS entities and affiliates and the staff associated with them, including direct reports and individuals assigned in a matrix structure. S/He works in collaboration with the business owners, stakeholders, user community, and vendors to advance Partners HIM strategic goals and initiatives. S/He will support the operational components, including internally developed users applications of the day to day management of the unit. S/He works with management and business owners to identify strategic direction and planning for unit operations, and impact analysis for large projects. 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Works to develop staff for operational projects and leadership roles. * Responsible for a thorough working knowledge of all departmental policies and procedures as well as all aspects of the functionality of the unit, including any applications and other applications used within the department * Manages daily and on-call scheduling and timekeeping for unit team, including management of timekeeping exceptions * Establish and maintain a positive and productive team environment and a stable work environment through leadership, mentoring and coaching staff. * Provides input to management regarding overall employee performance. Provides feedback regarding annual reviews, and the development of any applicable career action plans for staff in a timely manner. Monitors the quality of work performed by staff throughout the fiscal year and informs management of any deficiencies. * Promote and encourage high quality customer service to all Partners departments, entities and affiliates when interacting on behalf of the HIM Department * Assist in recruiting and interviewing personnel in collaboration with HIM Management. * Provides orientation and training to new staff regarding the operational and system policies and procedures. * Participates in assigned projects and initiatives to provide input and operationally support the project's approach, scope, and work plan. * Supports unit management on the coordination and development of new operational processes for technical changes related to entity customizations and project efforts * Develop and implement operational solutions to complex operational issues as needed * Provide recommendations for technical solutions to complex operational problems and/or issues. Participate in the specification development, operational test script development, testing and implementation. * Provides input to vendors and project teams on technical enhancements and other initiatives, escalating operational problems and issues to management in a timely and effective manner * Works with management to respond to and mitigate the impact of issues which negatively impact unit functions. Collaborate with all involved parties regarding the issue and short and long-term plans for mitigation. * Work with management in the evaluation, development and implementation of policies and procedures to improve operational workflow, increase productivity and improve quality. Maintains and modifies unit Policy and Procedure Manuals on a concurrent basis. * Compile, maintain and distribute operational and management reports on a weekly, monthly, and/or as needed basis for HIS departmental management and other stakeholders as requested by unit management. * Provides support to Supervisor and/or Manager in identifying system deficiencies, investigate difficulties, recommend solutions or needed enhancements to ensure system and operational issues are being addressed. * Provides point of contact expertise in the absence of management. * Perform other duties as assigned by management. * Uses the Partners HealthCare values to govern decisions, actions and behaviors. 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Skills/Abilities/Competencies Required: * Excellent communication and written skills * Detail-Oriented * Excellent analytical and problem solving skills * Strong computer skills, Microsoft Window based computer skills * Ability to plan and manage projects, staff, other resources, and timelines; and to prioritize and delegate accordingly * Ability to be flexible, versatile, and adaptable in day to day activities conducted in a multi-site environment * Ability to manage workload and competing priorities in order to complete tasks within set limits * Ability to produce quality work on a consistent basis * Ability to work cooperatively and efficiently within all levels of the Partners HealthCare organization * Ability to work independently and as a team player * Exhibits strong professionalism and a highly proficient persona * Demonstrates commitment to delivery of high quality customer service Working Conditions: Standard office environment and periodic travel to different Partners HealthCare entities and Affiliates Supervisory Responsibility: Leads approximately 8 – 15 FTEs and other temporary staff as needed Fiscal Responsibility: Provide input into capital and operating budgets for management including estimating resources needed for projects Partners Healthcare System Somerville MA

ROI Team Leader

Partners Healthcare System