Under the direction of the Health Information Services Manager the individual will serve in a leadership role to support the dayto-
day aspects of unit operations for all PHS entities and affiliates and the staff associated with them, including direct reports
and individuals assigned in a matrix structure. S/He works in collaboration with the business owners, stakeholders, user
community, and vendors to advance Partners HIM strategic goals and initiatives. S/He will support the operational
components, including internally developed users applications of the day to day management of the unit. S/He works with
management and business owners to identify strategic direction and planning for unit operations, and impact analysis for large
Principal Duties and Responsibilities:
Assists the management team with supervision of staff in the day-to-day operational functions of the unit
Coordinates assignment of team resources in operations of the unit as well as for projects
Facilitates training and provide direction and guidance to direct reports in a complex environment to ensure that all
staff are appropriately informed, trained, guided, supported and evaluated. Works to develop staff for operational
projects and leadership roles.
Responsible for a thorough working knowledge of all departmental policies and procedures as well as all aspects of
the functionality of the unit, including any applications and other applications used within the department
Manages daily and on-call scheduling and timekeeping for unit team, including management of timekeeping
Establish and maintain a positive and productive team environment and a stable work environment through
leadership, mentoring and coaching staff.
Provides input to management regarding overall employee performance. Provides feedback regarding annual
reviews, and the development of any applicable career action plans for staff in a timely manner. Monitors the quality of
work performed by staff throughout the fiscal year and informs management of any deficiencies.
Promote and encourage high quality customer service to all Partners departments, entities and affiliates when
interacting on behalf of the HIM Department
Assist in recruiting and interviewing personnel in collaboration with HIM Management.
Provides orientation and training to new staff regarding the operational and system policies and procedures.
Participates in assigned projects and initiatives to provide input and operationally support the project's approach,
scope, and work plan.
Supports unit management on the coordination and development of new operational processes for technical changes
related to entity customizations and project efforts
Develop and implement operational solutions to complex operational issues as needed
Provide recommendations for technical solutions to complex operational problems and/or issues. Participate in the
specification development, operational test script development, testing and implementation.
Provides input to vendors and project teams on technical enhancements and other initiatives, escalating operational
problems and issues to management in a timely and effective manner
Works with management to respond to and mitigate the impact of issues which negatively impact unit functions.
Collaborate with all involved parties regarding the issue and short and long-term plans for mitigation.
Work with management in the evaluation, development and implementation of policies and procedures to improve
operational workflow, increase productivity and improve quality. Maintains and modifies unit Policy and Procedure
Manuals on a concurrent basis.
Compile, maintain and distribute operational and management reports on a weekly, monthly, and/or as needed basis
for HIS departmental management and other stakeholders as requested by unit management.
Provides support to Supervisor and/or Manager in identifying system deficiencies, investigate difficulties,
recommend solutions or needed enhancements to ensure system and operational issues are being
Provides point of contact expertise in the absence of management.
Perform other duties as assigned by management.
Uses the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how
we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness,
Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect,
Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
Associate's Degree OR High School Diploma with 2 years of healthcare experience required. Degree in HIM, Business,
Management, or a related field preferred. Bachelor's degree preferred.
Requires 2 years directly related HIM operation experience or 2 general supervisory experience.
Excellent communication and written skills
Excellent analytical and problem solving skills
Strong computer skills, Microsoft Window based computer skills
Ability to plan and manage projects, staff, other resources, and timelines; and to prioritize and delegate accordingly
Ability to be flexible, versatile, and adaptable in day to day activities conducted in a multi-site environment
Ability to manage workload and competing priorities in order to complete tasks within set limits
Ability to produce quality work on a consistent basis
Ability to work cooperatively and efficiently within all levels of the Partners HealthCare organization
Ability to work independently and as a team player
Exhibits strong professionalism and a highly proficient persona
Demonstrates commitment to delivery of high quality customer service
Leads approximately 8 15 FTEs and other temporary staff as needed
Partners Healthcare System