Tcgplayer Longmont , CO 80504
Posted 1 week ago
At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.
Location: Longmont, CO
About the team and the role:
Roca Robotics designs, manufactures and supports automation and digitization hardware and software for sorting and managing collectibles. Roca's current product, the Roca Sorter, can fully alphabetize 1000 Magic, Pokemon, or YuGiOh cards in two hours.
The Robotics Support Analyst makes sure customers have maximum uptime with the Roca Sorter by assessing and addressing hardware and software issues affecting performance through technical support. This is done via chat, email, phone, and video call. The Robotics Support Analyst is also responsible for developing user documentation and instructions, occasional travel during the year to repair machines at customer sites, and occasionally packaging spare parts for shipment.
What you will accomplish
Deliver excellent customer service to customers by answering inquiries, troubleshooting issues while using tools such as ZenDesk, chat, email, phone, and video calls. This includes a small number of cases requiring travel to customer sites for in-person resolution.
Discover, investigate and issues related to robotics hardware, wiring, and software using Python, SQL, and Linux.
Develop documentation and instructions for use and common repairs
Provide maintenance mentorship to customers through phone, video, and Slack communications
What you will bring
Prior customer service experience
Personal or professional experience working with hardware, machinery, equipment, electronics, or robotics. Prior remote support of robotics or complicated machines
ZenDesk or similar Customer Support Tracking. Basic Linux knowledge including usage of command lines
Familiarity with SQLite3, Python and Atlassian products such as Jira and Confluence
Familiarity with git and/or related code repository softwares
High school diploma or equivalent
The pay range for this position $17-$27 per an hour
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