Robotics Key Account Manager For E-Commerce

ABB LTD Auburn Hills , MI 48326

Posted 2 months ago

ABB Inc., in Auburn Hills, MI is seeking a Key Account Manager for Logistics Solutions to join our Robotics and Motion team, the first major global industrial robotics manufacturer to produce robots in the United States. ABB is the leading supplier of industrial robots, modular manufacturingsystems and service and has installed more than 250,000 robots worldwide.
2019-04-05

Senior professionals ( > 5 years of work experience)

Tasks:

The Key Account Manager for Logistic Solutions will be the front end sales manager for the robotics automation business with the focus in customers in the e-commerce / logistics market, it means, warehouses, distribution centers, etc. Will be responsible for developing, implementing and managing select key account strategy focusing on end users. This person will need to evaluate customer requirements, and develop and implement sales strategies designed to satisfy those requirements while ensuring profitable growth, adding value, improving performance and ensuring optimum levels of customer satisfaction.

Typical duties/responsibilities may include, but are not limited to, the following:

  • Account strategies: Develop and initiate sales strategies for key accounts and lead the continuous implementation of the defined strategy.

  • Sales targets: Create added value for the customer and ABB by ensuring a coordinated sales approach (e.g. frame agreements). Ensure achievement of agreed sales targets and margins with a structured follow up and reporting process.

  • Customer relations: Establish, build, and maintain long-term, strategic customer relationships in order to improve the Company's opportunities for sales and profits, ensure customer satisfaction and act as the focal point for problem resolution.

  • Customer knowledge: Coordinate communications among customers and various business units to ensure accurate, consistent and relevant information. Communicate to the business units such information as forecasts of customer needs, resource requirements, shop loading and recommendations for value-added offerings.

  • Market activity: Identifies and prioritizes opportunities.

  • Monitors competitors' activity with each account and ensures that appropriate response strategies are formulated and implemented.

  • Marketing: Coordinates the use of internal or external resources (e.g. technical, advertising, and marketing) to increase ABBs market awareness and influence customers at all levels.

Requirements:

BASIC QUALIFICATIONS:

  • High School Diploma or GED AND 12 years of experience in sales, account management, business development, or engineering OR
  • Associate's Degree AND 10 years of experience in sales, account management, business development, or engineering OR
  • Bachelor's Degree plus 8 years of experience in sales, account management, business development, or engineering OR
  • Master's Degree AND 6 years of experience in sales, account management, business development, or engineering

PREFERRED QUALIFICATIONS:

  • 8 years of experience with robotics is a plus

  • Strategic and value based sales experience

  • Industry experience and knowledge of integrated automation systems

  • Experience working with customers at executive level

  • Excellent verbal and written communication skills

  • Creative thinker with commercial focus, good technical understanding and results orientation

  • Robotics or warehouse automation experience preferred

  • Proven coaching and knowledge transfer ability

  • Strong facilitator and negotiator

  • Continuous improvement initiatives,

  • Demonstrate interest in learning, developing new skills and growing towards higher leadership and management roles

  • 80% customer facetime and 4 a minimum of customer visit reports per week

  • Candidates must have a work authorization that would permit them to work for ABB in the USA.

Additional information

Equal Employment Opportunity and Affirmative Action at ABB

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:

http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

http://www1.eeoc.gov/employers/poster.cfm. http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

#LI-USA

Location:

Auburn Hills, Michigan, USA

Contract type: Regular/Permanent Business unit: Business Unit Robotics

Date posted: 2018-10-05 Job function: Sales Publication ID: US63782297_E5

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics and motion, industrial automation and power grids, serving customers in utilities, industry and transport & infrastructure globally. Continuing more than a 125-year history of innovation, ABB today is writing the future of industrial digitalization and driving the Energy and Fourth Industrial Revolutions. ABB operates in more than 100 countries with about 136,000 employees www.abb.com


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Robotics Key Account Manager For E-Commerce

ABB LTD