Road Service Specialist

ROAD SERVICE SPECIALIST

WHAT WE OFFER

• Competitive Pay

• Medical, dental, vision, and 401K

• Weekends off

• Overtime available

ESSENTIAL FUNCTIONS:

• Take calls from drivers and vendors in need of scheduled or emergency maintenance and repairs.

• Help set up and order parts, tires, service, preventative services needed

• Assist and set up vendor negotiation and selection for dedicated services.

• Troubleshoot mechanical problems over the phone. Work with drivers, vendors, and company shops to complete repairs. Record breakdowns by using maintenance computer system

• Work with Claims, Safety departments to ensure accidents and incident repairs are completed and recorded properly

• Negotiate pricing for parts, and service daily, to operate cost efficiently

• Ensure warranty guidelines are followed when making repair decisions

• Creating purchase orders and virtual payment for outside vendors

• Work closely with other members of the Maintenance department in strategic planning and organizing

• Communicate breakdowns, accidents, and incidents promptly to fellow Coordinators, Operations, and Safety

• Manage vendor online portals i.e., Loves, Travel Centers of America, Michelin, Bridgestone, Trimble, International On-Command

• Manage OOS trailers, and tractors with repair vendors to expedite repair process

• Assist Admin with billing credits, duplicates, or corrections

• Complete necessary forms and follow process to request new vendors and location information

Note: These are the major functions and accountabilities required of the position and are the predominant criteria by which performance will be assessed. OTHER DUTIES AS ASSIGNED.

KNOWLEDGE, EXPERIENCE & KEY COMPETENCIES:

• High school diploma or equivalent

• Transportation and fleet maintenance experience preferred

• Technical skills and/or knowledge of semi-truck and commercial trailers

• Knowledge of Windows-based software packages, maintenance management software preferred, but not required

• Knowledge of U.S. geography

• Effective communication skills both written and verbal

• Ability to multi-task and solve problems with little or no guidance.

• Have a close eye for detail and cost management

• Be able to relate to the needs of the drivers, customer, operations, and other related depts. and effectively