This RN Utilization Management (UM) Professional position will start off working in the Phoenix office and has the possibility to transition to a remote/work from home position once training is completed. Candidates must reside in Arizona and have an Arizona RN license.
Under general supervision, and in collaboration with Medical Directors and other members of the clinical team, the UM Professional gathers and synthesizes clinical information in order to authorize services. The UM Professional reviews health care services to determine consistency with contract requirements, coverage policies and evidence-based medical necessity criteria; collects and analyzes utilization information; assists with program processes for transitions across levels of care including discharge planning and ambulatory follow up activity. This position serves as an expert resource on coverage policies, covered benefits, and medical necessity criteria.
Develops and manages new enrollee transitions and those involving a change in provider relationships. Develops and implements transition plans, as indicated, to ensure continuity of care. Negotiates and documents single case agreements according to the company's procedures.
Reviews planned, in process, or completed health care services to ensure medical necessity and effectiveness according to evidence-based criteria. Proposes alternatives when the requested services do not meet medical necessity criteria or are outside the contracted network. As assigned and based on credentials, monitors and reviews specialized requests and treatment records such as Treatment Record Forms.
In conjunction with providers and facilities, identifies, develops and monitors discharge plans. Collaborates with the Care Coordination Team to implement support for transitions in care. Facilitates timely sharing of enrollees' clinical information (such as previous treatment, medications, and planned care) in order to promote continuity of care.
Provides information to enrollees, providers, and internal staff regarding covered and non-covered benefits, community resources, agency programs, and company policies and procedures and criteria.
Interacts with Medical Directors and Physician Advisors to provide case information and discuss clinical and authorization questions and concerns regarding specific cases. Assures that case documentation for each decision is complete, including related correspondence.
Participates in Care Coordination Team and utilization management activities, including collaboration with other staff on enrollee cases, and performing data collection, tracking, and analysis.
Maintains an active work load in accordance with performance standards.
Works with community agencies as appropriate.
Participates in network development including identification and recruitment of quality providers as needed.
Advocates for the enrollee to ensure health care needs are met. Interacts with providers in a professional, respectful manner.
Provides coverage of Nurse Line and/or Crisis Line as requested or required for position.
General Job Information
RN Utilization Management Professional
Clinical Services Group
United States of America
United States of America (Exempt)
Recruiting Start Date
Date Requisition Created
Clinical, Utilization Management
Associates: Nursing (Required), Bachelors: Nursing, Masters: Social Work (Required)
License and Certifications
LCSW - Licensed Clinical Social Worker
Care Mgmt, LISAC - Licensed Independent Substance Abuse Counselor
Care Mgmt, LMFT - Licensed Marital and Family Therapist
Care Mgmt, LMHP - Licensed Mental Health Professional
Care Mgmt, LPC - Licensed Professional Counselor
Care Mgmt, LPN - Licensed Practical Nurse
Care Mgmt, LSW - Licensed Social Worker
Care Mgmt, RN
Registered Nurse, State and/or Compact State Licensure
License and Certifications
Other Job Requirements
Associate degree in Nursing
RN license in Arizona
3+ years of experience post degree in a clinical, psychiatric and/or substance abuse health care setting.
3+ years of experience conducting utilization management according to medical necessity criteria.
Ability to use computer systems.
Good organization, time management and verbal and written communication skills.
Knowledge of utilization management procedures, Medicaid benefits, community resources and providers.
Knowledge and experience in diverse patient care settings including inpatient care.
Ability to function independently and as a team member.
Knowledge of ICD and DSM IV coding or most current edition.
Ability to analyze specific utilization problems and creatively plan and implement solutions.
Bachelor degree in Nursing
Experience with prior authorizations.
Able to demonstrate the ability to quickly develop an alliance with providers via telephone.
On call coverage of Nurse Line as requested or required of position.
Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.
Magellan Health Services