RN Supervisor- Internal Medicine- Allouez

Prevea Health Green Bay , WI 54302

Posted 2 months ago

Job Description: and Essential Functions

Job Title/Position: RN Supervisor (NE)

Job Classification:

Date of Analysis: Date of Revision/Review: 08/2018


Brief Description of Job Responsibilities:

Assists the Director of Clinical Operations in the development, organization, and implementation of the department's operations, reflecting a commitment to Prevea Clinic's mission, vision, and values. Have responsibilities for fiscal management, staffing and personnel development, quality improvement, customer service, and department planning. Sets the standard for patient work up, following provider protocols and is responsible for assuring the provision of optimal patient care on an ongoing basis.

Specialized Responsibilities:

(This list may not include all of the duties assigned)

Leadership

  • Demonstrates a commitment to Prevea Clinic's mission, vision, values, and goals.

  • Promotes teamwork and provides a supportive environment for staff in the department and other departments that interact with the department.

  • Solicits suggestions for problem solving and process improvement from the staff and providers in the department.

  • Implements solutions to improve department function with consideration of and sensitivity to the impact of other departments and the overall clinic functioning.

  • Supervises the day-to-day operations of the staff to assure a high level of productivity and customer service.

  • Analyzes and recommends changes in department processes, systems, and procedures to increase efficiencies in the department.

  • Demonstrates strong organizational skills, effective priority setting, and follow through in supervising the nursing staff of the department.

  • Acts as a role model for staff through professional conduct, adhering to the dress code, appropriate communication, excellent customer service skills, and supports management decisions.

  • Encourages initiative, confidence, and loyalty of personnel by demonstrating these qualities in relationships with staff, administration, and providers.

  • Creates a climate where the staff is empowered and strives to do their best.

  • Leads with an understanding of the philosophy of a physician owned clinic.

Clinical Expectations

  • Telephone triage.

  • Give patients telephone advice using nursing judgment within the scope of license.

  • Communicate with providers about patient calls received.

  • Triage patients to the appropriate setting if there is a need to be seen.

  • Provide patient education.


    1. Report test results to patients and instructs as to the appropriate follow-up.


    1. Call in prescription refills as directed.

  • Assist in scheduling patients.

  • Communicate with hospitals and other offices as directed by providers.

  • Rooming patients.

  • Assisting with procedures.

  • Perform related work as required/ requested by the supervisor/coordinator.

  • Oversee ordering clinic supplies with respect to the budget.

  • Maintain all medication and vaccine integrity.

Fiscal Responsibilities

  • Oversees the purchasing of supplies and recommends equipment purchases required for the daily operations of the department within budgeted parameters.

  • Reviews budget and monitors variances on a monthly basis.

  • Works with Senior Regional Director, Clinical Manager, regional supervisors, and staff to develop an appropriate action plan for variances.

  • Collaborates with the Senior Regional Director, Clinical Manager and the regional supervisors to develop an annual department budget.

  • Monitors staffing schedules to minimize variances to the budget while maintaining quality customer service.

  • Analyzes and interprets financial data, and initiates suggestions to improve department productivity.

Quality Improvement

  • Participates in the clinic's continuous quality improvement programs.

  • Promotes a safe work environment and demonstrates knowledge of policies and procedures related to infection control, disaster plans, and safety processes.

  • Promotes efficiency in the department while maintaining customer satisfaction.

Department Planning

  • Plans and coordinates all necessary services with staff and other departments to meet patient needs.

  • Assures the department has the appropriate resources and staffing to ensure quality patient care.

  • Uses creativity and innovation in problem solving, and developing new processes and services for the department.

  • Works in conjunction with the Senior Regional Director and Clinical Manager in strategic planning for the department.

  • Organize quarterly committee service projects and events.

Customer Service

  • Dedicated to meeting or exceeding the expectations and requirements of internal and external customers.

  • Supports clinic wide customer service initiatives and serves as a customer service role model.

  • Reviews customer satisfaction data with physicians and staff, and assists in identifying opportunities for change and improvement.

  • Responds to complaints in a timely manner according to the Quality Resources Policy.

Communication

  • Communicates with staff and management in other departments to create a seamless process for patient care.

  • Immediately communicates changes in provider and staff schedules to members of the department.

  • Holds regular meetings with staff.

  • Communicates new information to staff in a timely manner.

  • Assures confidentiality of management information, staff information, and patient information.

  • Attends and contributes to supervisory meetings and participates in committees as appropriate.

  • Communicates with the Clinical Manager on a regular basis and submits appropriate reports as requested.

Clinical Competencies

  • Has a working knowledge of all clinical roles under their supervision, and is available as a clinical resource to the staff.

  • Understands clinical competencies in dealing with age groups, disease processes, and department procedures.

Human Resources

  • Responds to performance issues in a timely manner in accordance with Prevea Clinic's discipline policy.

  • Supervises, directs, and evaluates staff performance.

  • Recruits staff in a timely manner to fill open positions and consults with HR to determine the appropriate wage for each candidate.

  • Implements individual and group training programs to develop staff competencies.

  • Identifies educational needs of staff and coordinate the process for staff to attend educational opportunities within budgeted parameters.

  • Holds staff accountable for the department and organizational policies and procedures.

Performance Requirements:

Education/Experience/Certifications:

  • Minimum two years experience in supervising (department).

  • Adequate clinical knowledge and skills to plan, evaluate, perform, and supervise the quality of patient care.

  • Ability to handle and process confidential information.

Non-Essential Duties:

Other duties as assigned.

Typical Working Conditions:

Work is performed in an office environment. Involves phone contact with a various array of patients, employees, and providers. Occasional pressure due to multiple calls and emergencies.

Typical Physical Demands:

Work requires physical hand dexterity and full range of motion for operation of computer. Requires sitting for long periods. Vision must be correctable to 20/30 and hearing must be within normal range. Requires ability to work under stressful or emergency situations with high concentration and energy level.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify

Essential Functions/Physical Demands

Job Title/Position:

Job Classification:

Frequency of activity required to perform the job

Never

(0% of work day)

Seldom

(1-10% of work day)

Occasional

(11-33% of work day)

Frequent

(34-66% of work day)

As Required

( Greater than 67% of work day)

Physical Requirements

Sit

x

Stand

x

Walk

x

Drive

x

Climb (Stairs/Ladders)

x

Bend (Neck)

x

Bend (Waist)

x

Squat

x

Kneel/Crawl

x

Twist/Turn (Neck)

x

Twist/Turn (Waist)

x

Lift/Carry 0-10 lbs.

x

Lift/Carry 11-25 lbs.

x

Lift/Carry 26-35 lbs.

x

Lift/Carry 36-50 lbs.

x

Lift/Carry 51-75 lbs.

x

Lift/Carry 76-100 lbs.

x

Lift/Carry > 100 lbs.

x

Push/Pull up to 10 lbs.

x

Push/Pull 11-25 lbs.

x

Push/Pull 26-35 lbs.

x

Push/Pull 36-50 lbs.

x

Push/Pull 51-75 lbs.

x

Push/Pull 76-100 lbs.

x

Push/Pull > 100 lbs.

x

Reach (Above shoulder level)

x

Reach (Below shoulder level)

x

Simple Grasping (Hands/Arms)

x

Fine Manipulation (Hands/Arms)

x

Gross Manipulation (Hands/Arms)

x

Vision Requirements

Color Discrimination

x

Near Vision (Correctable to Jaeger 2 or 20/30 binocular)

x

Distance Vision (Correctable to Snellen chart 20/30 binocular)

x

Hearing Requirements

Hears Whispers < 3 feet

x

hears whispers 3-8 feet

x 3="" feet="" x="" hears="" whispers="" 3-8="" feet="">

x

hears whispers 3-8 feet

x>


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RN Supervisor- Internal Medicine- Allouez

Prevea Health