RN Senior Director- The Heart Center

Your job is more than a job.

Why a Great Place to Work

At LCMC Health we help you to lean into your calling by leaning in with you, ensuring you have the resources to do your job as only you can. And that begins with receiving the support you need to thrive and grow, which looks different for each person. Living out our commitment to inclusion requires providing benefits that are as diverse and unique as our workforce. It's a responsibility we take seriously. Because we don't just serve the New Orleans community-we're at the beating heart of it. Whether by offering community health services or making medical innovations more accessible, LCMC Health is bringing a culture of wellness to the communities that matter to you.

When you know you're making an authentic impact, you give a little extra to every day-as a person, with your team, in your community-and that's one of the reasons why you'll be a perfect fit at LCMC Health, where giving a little something extra is at the heart of everything we do.

The RN Senior Director Patient Care Services is responsible for the delivery of patient care that promotes safety and well-being of all patients in multiple assigned departments on a twenty-four-hour basis. Plans, directs, coordinates and evaluates the overall clinical nursing practice and administrative activities including fiscal, material and human resources management. Monitors care delivery to ensure appropriate patient outcomes. Participates in the development and implementation of patient care services policies and procedures and maintains open communication with all staff and physicians to promote improvement in performance. Assists senior management in the development, implementation, assessment, modification, and ongoing management of the department(s), which promote the efficiency, and effectiveness of patient care services within the organization.

Job Description

This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

GENERAL DUTIES

Service:

• Promotes excellence in customer service by acting as a liaison and effectively interacts with physicians, staff, patients, and families.

• Establishes and achieves unit goals, utilizing a participative approach. Assures implementation and evaluation of these goals.

• Identifies potential problems and generates innovative and creative solutions.

• Provides education, assistance and support to other hospital departments/units/services relating to Services.

• Provides professional consultation and program leadership techniques, methods and procedures of program area and administrative functions.

• Integrates department's services with the hospital primary function, and facilitates collaborative and positive working relations between staff, physicians, and other areas of the hospital.

Quality:

• Assesses plans, implements and evaluates the delivery of patient care and institutes proactive changes.

• Contributes to quality patient care through membership and active participation on department, medical and hospital committees.

• Complies with all Hospital and Departmental policies, procedures and programs.

• Monitors policies and procedures for compliance and quality standards.

• Contributes to quality patient care through membership and active participation on department, medical and hospital committees.

• Supports and leads from a process improvement perspective, utilizing benchmarking data to continually achieve higher levels of excellence and cost effectiveness.

• Works collaboratively with members of the Services departments in developing policies, processes, and procedures which enhance overall quality, efficiency, effectiveness, and satisfaction.

• Ensures compliance with all applicable quality standards as well as federal, state, and local licensure requirements, codes and regulations.

• Accountable for translating departments' goals and objectives, the hospital and nursing strategic goals.

• Participates in the system wide Journey for Excellence.

• Participates in Nursing Services quality initiatives (e.g. huddles, clinical rounding, NDNQI, quality task forces).

• Participates and adheres to all Joint Commission, DHH, CMS recommendations and survey results.

People:

• Leads the staff in the development and implementation of standards of practice/care for designated unit(s).

• Develops and maintains a system for operation of the unit through communication with staff, other managers, supervisors, coordinators, and other personnel in the Services as well as Administration.

• Demonstrates effective leadership, is an active communicator and manages people effectively. Responsible for conducting performance evaluations in a timely manner.

• Develops and empowers management teams to lead daily operations, resolve issues, manage employee performance, manage physician relations, ensure high quality patient care service excellence, and ensure operational efficiencies.

• Schedules and assigns staff, considering experience and skill level to meet patient needs.

• Oversees professional continuing education needs and life-long learning of the staff, ensuring staff is 100% compliant with mandatory and regulatory education.

• Promotes nurses to obtain a higher professional degree and specialty certification to achieve the NDNQ and Journey for Excellence benchmarks.

• Supervises and directs the work of the Services directors, managers, supervisors, etc.

• Interviews, hires, evaluates, and disciplines all staff as required.

Finance:

• Assists with implementing the hospital strategic plan to accurately forecast revenue, expenses and the capital budget in all departments.

• Actively participates in the development and implementation of the Nursing Strategic Plan and the Nursing Recruitment and Retention Plan.

• Participates in the preparation of annual operational, capital and personnel budgets.

• Monitors, evaluates and controls appropriate utilization of budgeted FTE's and operational expenses. Actively participates in the Labor Management Program.

• Facilitates the design and establishment of appropriate management control procedures for areas of responsibility. Prepares and maintains records, schedules, recurring and special reports, and analyses. Facilitates goal attainment for unit.

Growth:

• Develops and implements a given growth plan through reengineering and redesign of business processes and systems, including staffing and accurate billing to increase revenues and reduce costs.

• Develops and directs strategy, growth, and operational objectives for the service line. Integrates inpatient and outpatient services and strategic plan with the mission, vision and values of LCMC/Nursing.

• Assists with the identification, implementation of new programs for Services.

• Personal development plan to attend conferences, educational seminars that can improve knowledge of best practices of Medical/Surgical Services.

• Responsible for participating in the Patient Services Executive Council, the nursing strategic plan that supports Services, the system, hospital, and Nursing's mission, philosophy, and core values.

• Functions as a role model demonstrating competency in clinical judgement and nursing process, selected technical skills and appropriate knowledge base.

EXPERIENCE QUALIFICATIONS

• 5 years of experience nursing management.

EDUCATION QUALIFICATIONS

• BSN and Master's Degree.

LICENSES AND CERTIFICATIONS

• Basic Life Support Health Care Provider

• Registered Nursing License

SKILLS AND ABILITIES

• Ability to communicate professionally both verbally and in writing with a diverse population of employees, physicians, patients and their families.

• Ability to work productively under stressful circumstances.

• Ability to perform tasks which may involve lifting, prolonged standing and walking.

• Ability to promote customer service and mediate conflict in support of Touro's mission, vision and values.

• Knowledge and Proficient in use of at least one Staffing and Scheduling system.

• Training and development in supervision and business operations.

REPORTING RELATIONSHIPS

• Does this position formally supervise employees? Yes

FUNCTIONAL DEMANDS

• Light: Light physical requirements- Light Work

• Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

PHYSICAL DEMANDS

• Sitting

• Frequent (36-66% of day)

• Standing

• Frequent (36-66% of day)

• Walking

• Frequent (36-66% of day)

• Climbing (e.g., stairs or ladders)

• Occasional (0-35% of day)

• Lifting Floor to waist level: 0-10lbs

• Frequent (36-66% of day)

• Lifting Floor to waist level: 10-20lbs

• Occasional (0-35% of day)

• Lifting Floor to waist level: 20-50lbs

• Occasional (0-35% of day)

• Lifting Waist level and above: 0-10lbs

• Occasional (0-35% of day)

• Lifting Waist level and above: 10-20lbs

• Occasional (0-35% of day)

• Lifting Waist level and above: 20-50lbs

• Occasional (0-35% of day)

• Carrying objects

• Occasional (0-35% of day)

• Push/pull

• Occasional (0-35% of day)

• Twisting

• Occasional (0-35% of day)

• Bending

• Occasional (0-35% of day)

• Reaching forward

• Frequent (36-66% of day)

• Reaching overhead

• Occasional (0-35% of day)

• Squat/kneel/crawl

• Occasional (0-35% of day)

• Wrist position deviation

• Frequent (36-66% of day)

• Pinching/fine motor activities

• Continuous (67-100% of day)

• Keyboard use/repetitive motion

• Continuous (67-100% of day)

• Taste or smell

• Occasional (0-35% of day)

• Talk or hear

• Continuous (67-100% of day)

SENSORY REQUIREMENTS

• Near Vision

• Accurate 20/40

• Far Vision

• Accurate 20/40

• Color Discrimination

• Yes

• Depth Perception

• Moderate

• Hearing

• Accurate

OCCUPATIONAL EXPOSURE RISK POTENTIAL

• Bloodborne pathogens

• Reasonably Anticipated

• Chemical

• Reasonably Anticipated

• Airborne communicable diseases

• Reasonably Anticipated

• Extreme temperatures

• Reasonably Anticipated

• Radiation

• Reasonably Anticipated

• Uneven surfaces or elevations

• Reasonably Anticipated

• Extreme noise levels

• Reasonably Anticipated

• Dust/particular matter

• Reasonably Anticipated

• Other (List) - Not Anticipated

POPULATION SERVED

• Neonate/Infant up to 1 year: No

• Youth (1yr to 15 yrs): No

• Adult (16 and up): Yes

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

WORK SHIFT:

Days (United States of America)

LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary

Children's Hospital, at the heart of LCMC Health's incredible community of care, has been the go-to hospital for expert children's health, wellness, and one-of-a-kind care in Louisiana and the Gulf Coast. Learn more about Children's Hospital's 40+ specialties and our national ranking by U.S. News & World Report as a Best Children's Hospital

Your extras

• Deliver healthcare with heart.

• Give people a reason to smile.

• Put a little love in your work.

• Be honest and real, but with compassion.

• Bring some lagniappe into everything you do.

• Forget one-size-fits-all, think one-of-a-kind care.

• See opportunities, not problems - it's all about perspective.

• Cheerlead ideas, differences, and each other.

• Love what makes you, you - because we do

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.

1.To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.

2.To ensure quality care and service, we may use information on your application to verify your previous employment and background.

3.To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.

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