RN Patient Care Navigator Lead

Pinnacle Fertility is the nation's fastest-growing physician-centric fertility care platform, supporting more than 25 high performing fertility clinics and comprehensive fertility service providers nationwide. Under a united mission of fulfilling dreams by building families, Pinnacle clinics offer innovative technology and processes, compassionate patient care, and comprehensive fertility treatment services, ensuring families receive a high touch experience on their path to parenthood.

The RN Patient Care Navigator Lead is an ideal opportunity for those seeking to be an integral part of a fertility patient’s journey towards becoming a parent. If you are customer service minded, compassionate, enjoy a fast-paced environment with a variety of duties, then this is role for you. The RN Patient Care Navigator Lead position at Pinnacle will allow you to engage with the patient throughout their journey while working closely with a multidisciplinary team to provide excellent patient care.

We are seeking a RN Patient Care Navigator Lead to join our dedicated team at Pinnacle IVF in Atlanta, GA. This is a Full-Time position, 40 hours per week, working Monday - Friday 8:00am- 5:00pm with occasional weekends and holidays required. RESPONSIBILITES Directs clinical staff as needed to improve operational efficiencies and service delivery.

Creates and communicates clinical staffing schedules and ensures they are present and working. Ensures regulations are being followed, updated and proper training is completed for staff members on a continual basis. Responsible for obtaining and maintaining Quad-A accreditation.

Managing surgical and anesthesia schedules. Managing on-call rotation schedules. Coordinates and facilitates the effective delivery of patient services within the assigned work area by regularly monitoring patient flow.

Assists in the training and orientation of new staff; and training existing staff on new or revised policies and procedures. Assists in addressing and resolving day-to-day clinical issues. Serves as a role model for the clinical staff by exemplary performance, commitment to the organization and its mission, goals and vision.

Attend and/or lead appropriate meetings. Documents patient care services by charting in patient and department records including nAble system. Perform nursing care within the surgical suite, pre-, intra- & postoperatively in accordance with standards of practice.

Perform procedures as allowed by state law, licensure and with appropriate training and supervision.

Administers medication. Maintains safe and clean working environment by complying with procedures, rules, and regulations, and calling for assistance from other health care support personnel when appropriate.

Protects patients and employees by adhering to infection-control policies and protocols, medication storage procedures, and controlled substance regulations. Ensures operation of equipment by following manufacturer’s instructions; performs routine maintenance and acts as liaison with the company. Provide patient education and counseling.

Navigate patients through their fertility journey including initial visit, diagnostic testing, follow-up and treatment. Coordinate patient cycles and maintain patient calendar, ordering appropriate medications, scheduling blood work and monitoring visits, scheduling treatment services. Accepts/makes phone calls regarding laboratory values and semen study results with appropriate explanation.

Comforts patients by anticipating patients’ anxieties; answering patients’ questions as permitted. Ensures quality care by adhering to therapeutic standards; follows physician practice and nursing division philosophies, as well as standards of care set by the state and other governing agency regulations. Maintains patient charting, testing flow sheets.

Reviews and abstracts patient records. Accepts resource assignment; assists all staff with information of area assigned. Covers weekends and holidays per rotating schedule.

Accepts on-call rotation schedule for after-hours phone support to patients. Cooperates, interfaces and works independently to assure the program goals are achieved. Acts as an active participant on teams giving input and ideas, treating all team members with respect.

Follow up on commitments made to the team for action items and communicates status of action items. Communicates clearly and openly at all times. Contributes to team effort by maintaining an excellent rapport and working relationship with clinical team and front desk/scheduling staff; cooperating with all other departments within the clinic.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks. Accepts constructive feedback and seeks to improve performance continuously. Other duties as assigned.

POSITION REQUIREMENTS RN (2 year degree program) required. B.S.N. preferred. Current state RN license without limitations required.

Fertility experience strongly preferred Maintain updated ACLS and BLS licenses as required. Ability to communicate effectively both verbally and in writing with employees and the general public. Ability to maintain confidentiality in daily operations and to conduct daily duties in a professional appearance and manner.

Ability to work independently to manage a caseload of patients. Passionate concern for our Mission, Vision and Values. The ability to relate well to people and work in cooperation with others to effectively coordinate activities in order to accomplish tasks.

Follows all state regulations regarding professional license Act in compliance with legal rules and regulations applicable to the position. Ability to remain calm in stressful situations. COMPENSATION & BENEFITS $33.00 - $47.00 hourly The compensation range for this position is between $33.00 and $47.00 per hour.

Final compensation offers will be determined based on factors such as years of experience, skills, and qualifications. In addition to competitive compensation, we offer a comprehensive benefits package, including healthcare, dental, life, and vision insurance. Other benefits include generous paid time off (PTO), paid holidays, and a retirement savings program.

Further details regarding salary and benefits will be provided during the interview process. DIVERSITY & INCLUSIVITY At our company, we serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of our patients, we also actively celebrate diversity within our organization.

We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.