RN Outpatient Case Manager - El Paso, TX

Unitedhealth Group Inc. El Paso , TX 79910

Posted 2 weeks ago

Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. Bring your skills and talents to a role where you'll have the opportunity to make an impact on a huge scale. This is the place to do your life's best work.(sm)

The primary responsibility of the Outpatient Case Manager is to identify, screen, track, monitor and coordinate the care of patients with multiple co-morbidities and/or psychosocial needs and develop a case management plan of care. They will interact and collaborate with interdisciplinary care team, which includes physicians, transition care managers (i.e., UM inpatient case managers), referral coordinators, pharmacists, social workers, and other educators and nurses. The Case Manager also acts as an advocate for members and their families linking them to other members of the care team to help them gain knowledge of their disease process and to identify community resources for continued growth toward the maximum level of independence. The Case Manager ill participate in integrated care team conferences to review clinical assessments, update care plans and determine follow-up frequency with the team. The Case Manager performs telephonic and face to face assessments.

Primary Responsibilities:

  • Conducts initial assessments within designated timeframes on patients identified as having complex case management needs (assessment areas include clinical, behavioral, social, environment and financial)

  • Collaborates effectively with integrated care team to establish an individualized plan of care for members. The integrated care team includes physicians, case managers, referral coordinators, pharmacists, social workers, and other disease educators. Develops interventions to assist the member in meeting short and long term plan of care goals

  • Engage patient, family, and caregivers to assure that a well-coordinated treatment plan is established

  • Prioritize care needs, set goals and develop an initial plan of care that also addresses gaps and/or barriers to care and uses evidence-based practice as the foundation

  • Make outbound calls to assess member health status, identify gaps or barriers in treatment plans

  • Provide member education to assist with self- management goals

  • Make referrals to outside sources

  • Educate members on disease process or acute condition

  • Coordinates and attends member visits with PCP and specialists as needed in special circumstances

  • On limited bases, a physical assessment may include taking of blood pressure, heart rate, respiratory assessment: Rate, effort, pulse oximetry, peripheral circulation and skin checks on exposed skin, foot checks for edema and skin integrity, home safety evaluation

  • Seeks ways to improve job efficiency and makes appropriate suggestions following the appropriate chain of command

  • Performs all duties for internal and external customers in a professional and responsible manner having fewer than two complaints per year

  • Enters timely and accurate data into designated care management applications and maintains audit scores of 90% or better on a quarterly basis

  • Adheres to organizational and departmental policies and procedures

  • Takes on-call assignment as directed

  • Maintains current knowledge of health plan benefits and provider network including inclusions and exclusions in contract terms

  • With the assistance of the Managed Care/UM teams, guides physicians in their awareness of preferred contracts and providers and facilities

  • Attends educational offering to keep abreast of change and comply with licensing requirements and assists in the growth and development of associates by sharing knowledge with others

  • Participates in the development of appropriate QI processes, establishing and monitoring indicators

  • Perform comprehensive assessments and document findings in a concise/comprehensive manner that is compliant with documentation requirements and Center for Medicare and Medicaid Services (CMS) regulations

  • Performs all other related duties as assigned

This is an office based position that will require travel throughout an assigned territory as needed/required.

Required Qualifications:

  • Education required:

  • Bachelor's degree in Nursing, or

  • Associate's degree in Nursing and Bachelor's degree in related field, or

  • Associate's degree in Nursing combined with 4 or more years of experience

  • Registered Nurse with current licensure to practice in the applicable state

  • Case Management Certification (CCM) or ability to obtain CCM within 1 year of employment

  • Diverse clinical experience with 5 years of experience in caring for the acutely ill patients with multiple disease conditions

  • 3 years case management experience

  • Knowledge of utilization management, quality improvement, discharge planning, and cost management

  • Access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area

  • Proficient with Microsoft Office applications including Word, Excel, and Power Point

  • This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease

Preferred Qualifications:

  • Certified Diabetes Educator or Certified Case Manager

  • Experience working with psychiatric and geriatric patient populations

  • Strong organizational skills and multitasking abilities

  • Ability to solve complex problems; critical thinking skills

  • Strong verbal communication skills

  • Possess planning, organizing, conflict resolution, negotiating and interpersonal skills

  • Independent problem identification/resolution and decision making skills

  • Must be able to prioritize, plan, and handle multiple tasks/demands simultaneously

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 350,000 lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: RN, registered nurse, case manager, case management, disease manager, disease management, geriatric, home care, home health, Medicare Advantage, WellMed, UnitedHealth Group, UHG, UnitedHealthcare, UHC, El Paso, TX, Texas


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RN Outpatient Case Manager - El Paso, TX

Unitedhealth Group Inc.