Rn-Nurse Navigator-Ambulatory Access - Ambulatory Patient Advance Access

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Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.

• Job Objective: A brief overview of the position.

• The position assures that communication with each caller will be handled in a professional and tactful manner. When appropriate, the caller's symptoms will be assessed and triaged using the nursing process and approved guidelines in order to assist in obtaining the appropriate level of care and/or self-care advice. This position will also assist and be a resource for all aspects of the medication refill, prior authorization process and patient navigation through the health system. This role will communicate and work effectively with patients and various members of the healthcare team including clinical support staff and providers.

• Reports to

• Director-Ambulatory Care Coordination and/or Department Manager/Supervisor

• Supervises

• N/A

• Ages of Patients

• Neonate/Infant

• Pediatric

• Adolescent

• Adult

• Geriatric

• Blood Borne Pathogens

• None

• Qualifications

• Education

• Required: BSN

• Preferred: MSN

• Licensure/Certification

• Required: California RN License; American Heart Association BLS, AAACN Telephone Triage Course within 90days of hire

• Experience

• Required: Five (5) years of experience as an RN in a clinical setting

• Preferred: Experience in Emergency Department and with electronic health records

• Essential Responsibilities

• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.

• Performs a nursing assessment and patient triage telephonically which can include prioritizing cases, providing medical advice, making complex referrals, problem-solving complex cases and collaborating with healthcare providers.

• Thoroughly completes documentation utilizing the appropriate computer software in compliance with the approved policies, protocols, procedures and/or workflow.

• Maintains positive interpersonal relations with peers, patients, families and providers.

• Interacts with and contributes to the professional development of peers and colleagues. Participates on a team for data collection, health care outcome reporting, clinical audits, and programmatic evaluation.

• Considers factors related to safety, effectiveness, cost and impact on practice in the planning and delivery of nursing services. Provides patients linkages to services to promote a pathway to care and positive outcomes.

• Attains knowledge and competency that reflects current evidence based practice for nursing care. Facilitates health and disease patient education. Supports patient self-management of disease and behavior modification interventions.

• Systematically enhances the quality and effectiveness of nursing practice using the Relationship Based Care model and shared governance for decision making.

• Practices within the scopes and standards set forth by professional organizations specific to specialty.

• Supports additional projects related to care coordination across the health system.

• Performs other duties as assigned.

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Eisenhower Health offers a generous benefits package and a matched retirement plan.

Employees are eligible to participate in a benefits program designed to make a difference for you and your family.

View Full Benefits

Connect with Our Recruitment Team

Meet Kate RN, BSN & Erika RN, BSN, our Nurse Recruiters at the following events and learn about Sign-on Bonuses, Relocation Assistance, and an amazing benefits package at Eisenhower Health.

American Association of Critical Care Nurses (AACN) NTI 2024

Denver, CO - 05/23 - 05/24

Booth #2082

Go to the event site

Association of Women's Health, Obstetric & Neonatal Nurses (AWHONN)

Phoenix, AZ - 06/7 - 06/11

Booth #1208

Go to the event site

American Association of Nurse Practitioners (AANP)

Nashville, TN - 06/25 - 06/30

Go to the event site

ANCC Magnet

New Orleans, LA - 10/30 - 10/2

Go to the event site

A Culture of Positivity and Support

From the beginning, this organization formed a culture based on strong values, commitments and a passion for service and professional excellence.

What Our Nurses Say

One of my very favorite things about working at Eisenhower Health is the culture on inclusivity that we have and a strong base for evidence-based practice.

Lori

Neonatal Nurse

One of the greatest things about working as a nurse at Eisenhower Health is how much support you get from Administration. We keep on improving the process here. It's a fantastic place to work.

Richard

Nursing Supervisor

My favorite thing about working at Eisenhower Health is the camaraderie within my unit and with the different departments.

Jennifer

Registered Nurse

Be a Part of an Award-Winning Team