RN Manager Clinical Operations Medstar Ambulatory Services

General Summary of Position

Manages Clinical Operations at complex ambulatory sites or multiple sites. Will oversee sites that have at least 2 unique complexities such as an Ambulatory Surgery Center, Full imaging suite, and/or Urgent Care. Will help to ensure clinical safety for at least 20 specialties. Coordinates the clinical operations at a multi-specialty office. Supervises clinical staff. Develops, implements, and maintains clinical and operational policies and procedures in consultation with physicians and site manager. This position supports optimal patient flow. Coordinate's education of staff for on boarding of new physicians/programs. MedStar Ambulatory Services is committed to providing world-class, compassionate care to every patient, every time, at every touch point. All associates are accountable for their role in meeting patient experience standards.

Primary Duties and Responsibilities

Actively works to create a cohesive and productive work team by acting as a mentor for the clinical staff, leading by example and fostering staff development.Conducts staff meetings and regularly distributes and ensures receipt of information regarding new developments, policies, and procedures.Develops and contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Addresses roadblocks to achieving goals and objectives. Ensures compliance with governmental and accreditation regulations.Ensures clinical staff is properly and thoroughly trained and competent to assist all physicians in the site.Ensures compliance with governmental and accreditation regulations; monitors logs and ensures quality control.Establishes work schedules and daily assignments while delegating and assigning responsibilities/duties and assures proper accounting of hours and paid time off. Receives associate absence calls.Identifies and addresses potential infection control needs.Implements, develops, modifies, and reinforces MedStar Ambulatory Services policies and procedures to ensure quality performance as well as cost reduction.Interviews, hires, evaluates performance, promotes, and disciplines staff in conjunction with the site manager.Maintains continuing education program for staff by giving or arranging for in-services and providing for training opportunities.Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate. Participates in training classes for quality and safety, infection control, OSHA, EMR, CPR, TJC, safety, compliance and others as required.Performs other duties as assigned.Procures and manages unit equipment, instrumentation, supplies, etc. Evaluates and recommends new equipment and instruments.Promotes an atmosphere of respect towards patients, families, vendors, employers and co-workers and speaks and acts professionally at all times.Provides adequate training of new associates and conducts competency testing for clinical staff in all specialty areas and ensures certificates are kept current.Reports statistics, evaluates problems, and proposes solutions or the office.Resolves conflicts between patients, physicians, and staff independently and/or in consultation with the physicians.Supports new clinical and service initiatives; embraces new technology and use of electronic health records.Works with physicians and staff to minimize the patient wait by arranging for appropriates coverage to maintain optimum patient flow among all specialties. Seeks opportunities to improve care and the patient experience.Works with the site manager and physicians to create an efficient practice and workflow.

Minimum Qualifications

Education

• Bachelor's degree in Nursing required and

• Master's degree preferred

Experience

• 3-4 years Progressively more responsible job-related nursing and medical office practice experience, preferably in a busy multiple physician practice and solve patient and staff problems. required and
• 1-2 years RN supervisory experience in a medical office or ambulatory health setting. Knowledge of joint commission standards. required

Licenses and Certifications

• RN - Registered Nurse - State Licensure and/or Compact State Licensure Valid RN license in Maryland, District of Columbia or Virginia, or any combination as required based on work location(s). required and

• CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required and

• Additional unit/specialty certifications may vary by department or business unit.

Knowledge, Skills, and Abilities

• Excellent customer service/patient interaction skills; computer and electronic medical record skills.

• Excellent verbal and written communication skills.

• Ability to establish and maintain effective working relationships.

• Ability to maintain a work pace appropriate to the workload.

• Ability to follow verbal and written instruction.

• High-level problem-solving skills as well as independent judgment skill relating to clinical care, policy and procedure needed.

Why MedStar Health?

At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

• Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.

• Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.

• Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.

• More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.