RN Intake Team Lead (54170)

Gentiva Health Services, Inc. Birmingham , AL 35202

Posted 3 months ago

I believe that better care begins at home.

Compassionate care, uncompromising service and clinical excellence that's what our patients have come to expect from our clinicians. Kindred at Home, a division of Kindred Healthcare Inc., is the nation's leading provider of comprehensive home health, hospice, and non-medical home care services.

Kindred at Home, and its affiliates, including Gentiva, delivers compassionate, high-quality care to patients and clients in their homes or places of residence, including non-medical personal assistance, skilled nursing and rehabilitation and hospice and palliative care. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families.

As an Intake Team Leader, you will:

  • Ensure that all incoming referrals from referral sources/potential clients are responded to promptly. Provide information and determine the organization's ability to provide requested services.

  • Identify alternative community or competitor services to the caller when Gentiva Health Services solutions are not available.

  • Supervise the negotiation of rates and the frequency of visits with case managers. Ensure the credit application process is followed when necessary.

  • Ensure that the team makes an initial screening, both clinical and payer specific, for appropriateness of homecare services.

  • Ensure the recording and tracking of outcomes related to all inquiry/referral calls received within the market (e.g., conversion rates, reasons for non-conversion within service delivery units, etc.) by reviewing weekly tracking logs.

  • Oversee and ensure that all potential payer sources are identified and ensure correct determination of primary payer by reviewing documents created within the department. Provide ongoing staff development of team members regarding these issues.

Required Skills


  • Associate's Degree or the equivalent

  • Minimum of five years clinical experience in the area of specialty

  • Two years in a supervisory role generally required

  • RN licensure in the state(s) of desired practice

  • Acute/Homecare experience within two years and a broad knowledge of case management, governmental home health agency regulations, and Medicare

  • Excellent organizational, problem-solving, and communications skills

  • Basic proficiency with computer database entry, Internet, and basic software programs, e.g., Microsoft Office

Required Experience

Keywords: Girling, Girling Home Health, Girling Hospice, AmHeart Hospice, Asian American Home Health, Asian American Hospice, Girling Healthcare, Harden Home Health, Harden Hospice, Healthfield, Iowa Hospice, Missouri Home Care of Rolla, Omega Hospice, The Home Option, Girling Community Care, Odyssey, Vista Care, VistaCare, Olsten Kimberley Quality Care ~MON~

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

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RN Intake Team Lead (54170)

Gentiva Health Services, Inc.