RN Health Coach- Sunday Through Thursday

GBMC Health Partners and Gilchrist Elder Medical Care are looking for an to act as a frontline public health worker and trusted liaison between underserved communities in Baltimore and healthcare systems. The RN Health Coach, reporting to the Community Outreach Manager, will engage in one-on-one healthcare conversations, conduct screenings (such as blood pressure), and promote healthy behaviors and access to primary care at healthcare and other community events. Additionally, they will promote primary care programs, distribute literature, perform assessments, enroll new patients, schedule appointments, refer individuals to Social Drivers of Health (SDH) resources, advocate for health needs, and assist community members in adopting healthier behaviors.

Education

Associate degree from an accredited School of Nursing required; BSN preferred. Bachelor's degree required within 3.5 years of start date.

Experience

One-year Registered Nurse experience required

Knowledge, Skills and Abilities

• Strong empathetic listening and communication skills including excellent verbal communication with patients and community members both on the phone or in person.

• Demonstrate empathy, a genuine concern, and passion for helping community members and patients.

• Excellent technical, project management, and communication skills.

• Strong Excel, PowerPoint, and data analysis skills.

• Proven track record of success in cultivating relationships through collaboration.

• Ability to conduct screenings such as blood pressure, glucose, and BMI.

• Strong assessment skills to identify the customer's needs, clarify information, and provide resources and information that best meet assessed needs.

• Experience with community organizing in our service area preferred.

• Utilize electronic record keeping systems, computers/keyboards, and or laptops and other related equipment.

Licensures, Certifications

• Current registration with the Maryland State Board of Examiners of Nurses as a Registered Nurse.

Completion of "Healthcare Provider" CPR course, bi-annually.

Physical Requirements

• Demonstrates the physical capability to drive in suburban and urban areas to visit partner organization sites, as well as to engage in community events by walking, climbing stairs, and transporting promotional materials using a cart.

Patient & Workplace Safety:

• Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.

Patient Population:

• Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.

Principal Duties and Responsibilities

• Conduct blood pressure screenings at community and healthcare events and programs to promote health and wellness.

• Provide one-on-one conversations with community members to assess their health needs and provide education on healthy habits.

• Conduct a comprehensive health risk and social determinants of health (SDOH) needs assessment to identify areas of need for community members.

• Schedule initial primary care appointments for community members who require healthcare services.

• Provide ongoing follow-up with patients to ensure they are accessing primary care services, SDOH enrollment, and access to healthcare resources.

• Refer community members to partner agencies that offer SDOH services, and follow up with patients via phone calls, home visits, and other settings to ensure access to SDOH fulfillment.

• Document patient contacts, referrals, and enrollments in the electronic medical record (EMR) and other software within 24 hours of patient contact.

• Represent GBMC HP Baltimore or Gilchrist EMC Baltimore at community partner organizational events and programs to promote enrollment in primary care programs.

• Serve as a liaison to community partner organizations to assist with planning events and attending organization-specific health education and resource center (HERC) events.

• Attend regular staff meetings, Community Partner Coalition meetings, trainings, and other meetings as requested by the supervisor or organization.

All roles must demonstrate GBMC Values

GBMC Values

Value Description

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy

• Listens and responds appropriately to others' needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations

• Actively pursues learning and self-development

• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others

• Takes ownership of problems and does what is needed to solve them

• Appropriately plans and utilizes required resources for various job duties

• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team

• Addresses and resolves conflict in a positive way

• Seeks out the ideas of others to reach the best solutions

• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment

• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment

• Continuously seeks to improve the quality of products/services

• Displays flexibility in dealing with new situations or obstacles

• Achieves results on time by focusing on priorities and manages time efficiently

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.