RN Clinical Navigator Gps, FCH - Experience Management

Discover. Achieve. Succeed. #BeHere

Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility.

This job is HYBRID.

FTE: 1.000000

Shift: Shift 1

Job Summary:

Responsible for clinical support to the Guest and Patient Services (GPS) Program. GPS is a program designed to deliver exceptional customer service and hospitality to Froedtert & MCW customers, with a specific emphasis on high-profile guests.

EXPERIENCE DESCRIPTION:

4+ years with experience in clinical setting in acute or ambulatory setting, with a strong focus on customer relations. Experience in customer-facing role, internal or external is required.

EDUCATION DESCRIPTION:

RN degree is minimum requirement. Bachelors in Nursing is preferred. In lieu of Bachelor's degree, either an additional 3 years of experience or active enrollment in a Bachelor's Program with a defined end date is required.

SPECIAL SKILLS DESCRIPTION:

Proficiency in MS-Office applications. Excellent communication skills; must interact well with internal and external customers both in-person and on the phone.

Ability to facilitate complex processes and interact with multiple players from physicians and service line leaders to executives, board members and donors. Strong data entry, organizational and multi-tasking skills required. Works well in team environment. Familiarity with Epic is preferred.

LICENSURE DESCRIPTION:

Requires current state of Wisconsin Registered Nurse License or a Multi-state Nursing License from a participating state in the NLC (Nursing Licensure Compact).

Perks & Benefits at Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

• Paid time off

• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities

• Academic Partnership with the Medical College of Wisconsin

• Referral bonuses

• Retirement plan - 403b

• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics

• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961.

We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961.

We will attempt to fulfill all reasonable accommodation requests.