RN Clinical Manager-Family Medicine-Biltmore

PRIMARY ACCOUNTABILITY:

The RN Clinical Manager will oversee and coordinate clinical care under the supervision of the RN Clinical Director. The Clinical Manager will oversee and support patient flow, develop, implement and ensure adherence to clinical procedures and manage emergent situations. The Clinical Manager will assist in the management and planning of how services are delivered and contribute to the process of strategic planning, influencing and responding to organizational priorities for the clinical practice in conjunction with the RN Clinical Director and Practice Manager.

SPECIFIC RESPONSIBILITIES:

ADMINISTRATIVE:

• Demonstrates and supports a professional practice model that allows clinical support staff to work in collaboration with interdisciplinary partners to achieve high quality patient outcomes.

• Responsible for the resolution of issues pertinent to daily clinical activities.

• Leads the implementation of policies and procedures within the practice

• Leads and supports onboarding and training of new clinical support staff

• Promotes and supports a team oriented approach among clinical support staff, business office staff and providers.

• Participates in interviews and makes hiring recommendations for clinical staff with input from the RN Clinical Director

• Keeps abreast of changes in the field of clinical nursing through continuing personal and professional growth.

• Attains knowledge and competencies regarding current practice reflective of the specialty area or practice setting and integrates evidence based practice and research findings into the practice environment.

• Ensures Infection Prevention compliance in coordination with the Clinical Director.

• Participates in Clinical and MAHEC committees and meetings as appropriate.

TEAM LEADERSHIP:

• Maintains a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem solving methods.

• Assesses quality and appropriateness of patient care provided by clinical staff (to include CMAs and LPNs) in conjunction with the Clinical Director and initiates remediation plans as appropriate.

• Promotes quality and efficiency of patient care. Monitors quality of care, identifies areas for quality improvement and confers with the Clinical Director for solutions issues.

• Ensures consistent quality of ambulatory care regardless of cultural, economic, social or medical condition differences among patients.

• Serves as a role model for clinical staff by demonstrating professionalism with minimal unplanned absences and consistent punctuality in reporting to work.

• Leads QI projects and supports the implementation of quality improvement initiatives

• Actively supports CQI activities through active participation while also ensuring staff participation in CQI meetings, etc.

• Maintains timely, open, and positive communication with business office and other ancillary support staff for coordination of patient care

• Assists the Clinical Director in evaluating progress toward achievement of project goals and expected outcomes and disseminates information to the team members involved in the required care.

• Support the engagement of staff in MAHEC's performance evaluation feedback and professional goal setting process in coordination with the Practice Manager.

CLINICAL:

• Fills in and performs all duties required, for clinical / lab staff to provide optimal staffing, accessibility, ensure efficiency in clinic flow and quality of patient care

This job description is a general description of the essential job functions. It is not intended to describe all the duties the Clinical Manager may perform.

SUPERVISORY RESPONSIBILITIES:

This role will work in coordination with the Clinical Director and Practice Manager to supervise the clinical support staff.

EDUCATION and/or EXPERIENCE:

Minimum Qualifications

• Successful completion of an accredited Registered Nursing program

• Bachelor of Science in Nursing.

• Minimum three years RN clinical experience

• Two (2) years' experience in nursing supervision required.

• Ambulatory care and EHR experience preferred.

• Experience working with students and residents preferred.

Required Licenses:

• Currently licensed by the North Carolina Board of Nursing as a Registered Nurse.

• Current BCLS certification

SKILLS:

• Proficiency with Microsoft Office programs, especially Outlook, Word, Excel, Power Point.

• Ambulatory Electronic Health Record (EHR) system experience. Previous experience with Allscript Pro is preferred.

COMPETENCIES:

• Integrity- You instill trust through your own actions and follow through on commitments. You demonstrate a high standard of ethics and treat others fairly and consistently.

• Team Engagement

• You create a climate in which others want to do their best and feel personally invested. You engage in shared decision‐making and invite input from team members. You convey trust in people's competence to do their jobs and recognize great performance. You trust others by delegating responsibilities based on their strengths. You promote others to take initiative.

• Collaboration

• You foster commitment, team spirit and trust. You consistently develop and sustain collaborative working relationships, including across functions and departments. You foster an inclusive culture of respect for individual and cultural differences.

• Coaching and Developing

• You ensure professional development and engagement of diverse staff, as well as leadership succession, by giving clear, motivating, and constructive feedback. You provide coaching to promote individual development. You generously share your expertise and experience with others.

• Resilience and Adaptability

• You deal effectively with pressure, competing demands, and interruptions while maintaining focus and optimism under adversity. You are open to change and new information, adapting rapidly in response to changing conditions and unexpected difficulties. You solicit and act on feedback, learning from experience.

• Service Delivery

• You place patients and colleagues at the center of your priorities. You possess a high sense of urgency and ownership in solving problems. You look for and identify opportunities to enhance the level of service you and your team provide to others.

• Quality and Process Improvement

• You drive for continuous improvement. You work with your team to identify ways to streamline and improve efficiency of work and service delivery. You ensure that defined processes, quality standards, and best practices are adopted swiftly and updated regularly.

• Communication

• You seek to understand others' point of view. You foster open communication/ dialogue without intimidation. You communicates clearly and convincingly and tailor your message to your specific audience. You speaks and write clearly and concisely. You encourages others to express their views, even unpopular ones. You see it as your mission to keep people up to date with information

• Conflict Resolution

• You know how to uncover and resolve conflicts and disagreements in a positive and constructive manner. You maintain positive relationships and a professional and respectful attitude even under difficult circumstances. You help people reach agreement.

FOREIGN LANGUAGE SKILLS:

None required. Spanish speaking skills highly valued.

SCHEDULE:

Regular attendance on-site is an essential function of this position. Typical business hours are Monday

• Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested