RN Clinical Liaison

It's inspiring to work with a company where people truly BELIEVE in what they're doing!

When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Role:

The Clinical Liaison Nurse is responsible for facilitating referrals in facilities as the Organization's representative.

Qualifications:

• Current Florida license as RN, current active single-state out-of-state nurse license, or current active multistate/compact nurse license

• Minimum of one (1) year of acute healthcare experience; hospice experience preferred

• Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system

• Marketing or sales experience preferred

• Able to perform admissions in the acute care setting

• Ability to effectively communicate in English (written and verbal)

• Excellent customer service focus

• Detail oriented

• Ability to multitask and prioritize

• Ability to present oneself in a professional manner

• Ability to manage physical demands and emotional stress of workload

• Strong goal/outcome orientation with exceptional time-management skills

• Mobile Driver - Valid driver's license and automobile insurance per Company policy

• Reliable transportation to meet schedule

Competencies:

• Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.

• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.

• Comply with Company policies, procedures and standard practices.

• Observe the Company's health, safety and security practices.

• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.

• Use resources in a fiscally responsible manner.

• Promote the Company through participation in community and professional organizations.

• Participate proactively in improving performance at the organizational, departmental and individual levels.

• Improve own professional knowledge and skill level.

• Advance electronic media skills.

• Support Company research and educational activities.

• Share expertise with co-workers both formally and informally.

• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities:

• Acts as the Organization's representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families and the general public.

• Presents services in an empathetic and compassionate manner and performs admission process.

• Obtains consents for services and arranges safe discharge in an efficient manner for referred and eligible clients meeting productivity expectations.

• Assertively handles any barriers to admissions of referred patients.

• Obtains medical record information for the referrals.

• Develops strong relationships with case managers, physicians, etc. at facilities.

• Works with Professional Relations Representatives (PRRs) to provide education on all available services.

• Provides care for any GIP patients in a hospital including daily visits, professional management oversight and case management of hospitalized A & B patients, performs documentation and coordinates efficient discharge.

• Communicates frequently with Patient Access and Care Connect staff to ensure timely follow-up.

• Performs other duties as assigned.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.