RN Case Manager (Dental)

Customer Care and Relationships:

1.Creates, develops and nurtures culturally appropriate interactions and connections with each other, customer-owners, and the community.

2.Responsible for active management of customer-owners:

• Collaborates proactively with all interdisciplinary team members and with a customer-owner-focus to facilitate and maximize client health care outcomes.

• Coordinates multi-disciplinary customer-owner care conferences for high risk or complex customer-owners as needed.

• Maintains compliance with applicable laws such as client confidentiality, Americans with Disabilities Act, Workers' Compensation, abuse reporting, principles of consent, and advanced medical directives.

• Advocates for the client/family at the service-delivery level and at the policy-making level fostering the client/family's decision-making, independence and growth, and development.

• Utilizes best practice model to identify, incorporate or develop best practices for panel management. Collaborates with other teams to share and establish best practice for clinic and division.

• Manages panel acute care and chronic care needs as well as health maintenance, meeting, or exceeding clinic expectations for health maintenance standards.

• Integrates factors related to quality, safety, efficiency, and cost effectiveness in planning, delivering, monitoring, and evaluating client care promoting the most effective and efficient use of human and financial resources.

• Utilizes client-based tracking system or clinical databases to track, monitor and assure the appropriate follow-up of clients. Utilizes other campus software packages and applications for ordering, scheduling, and tracking customer-owner care

Communications and Teamwork:

1.Shares and receives information, opinions, concerns and feedback in a supportive manner.

2.Works collaboratively by building bridges and creating rapport with team members within departments and across the organization.

3.Functions as the liaison between referral providers and SCF providers:

• Provides support for field health providers by facilitating requests for assistance.

• Handles referrals in conjunction with SCF providers; schedules diagnostic studies; clinic appointments, procedures; ensures travel/quarters are arranged.

• Coordinates with other service lines as needed.

4.Acts as the resource nurse in the clinic:

• Initiates needed therapeutic measures and other general nursing care. Assists the providers as needed.

• Participates in department, ANMC campus or SCF corporate teams and committees.

• Active member of clinical team, contributing to overall team function, team building, and enhancement.

• Participates in the continued development of the role of case management in the Primary Care-Advance Access model.

• Coaches and mentors all clinical team members to build or enhance capability and competency.

• Assist in the implementation of nursing system that supports the mission of the American Academy of Ambulatory Care Nursing (AAACN).

• Responds to emergency situations.

5.Ability to participate in a multidisciplinary clinical team.

Improvement and Innovation:

1.Makes meaningful improvement to services, program, and processes and/or organizational effectiveness that creates new value for customer-owners and employees.

2.Applies knowledge of clinical quality improvement models and process.

Workforce Development Skills and Abilities:

1.Seeks out additional learning opportunities to continue to develop the technical and professional skills needed now and in the future.

2.Takes responsibility for all work activities and personal actions by following through on commitments

Employee Health Requirements:

Compliance with our Employee Health Procedure is a condition of SCF employment. You are required to agree that you will comply with all job-related employee health screening and immunizations prior to your first day of employment. Jobs designated as a Health Care Personnel (HCP) position, requires that you have documentation that you have completed the following immunizations prior to your first day of employment: MMR (Measles, Mumps and Rubella, Varicella (Chicken Pox), Hepatitis B, Influenza, T-dap (Tetanus

• Diphtheria

• Pertussis), and COVID-19 vaccination is required.