RN Care Manager

Department Overview

Family Medicine at Richmond Clinic is a primary care Family Medicine clinic and Federally Qualified Health Center (FQHC). The patient population includes pregnant people, babies, children, adolescent, adults, and geriatric. The patients are generally moderately stable to moderately unstable, with complex medical conditions and SDOH barriers that require medical and nursing interventions. These include, but not excluding: oral and injectable medications, foot care, telephone and in-clinic triage, care coordination, health education, complex wound care, pain management, and behavioral and/or crisis management. Nurses perform patient visits, telephone triage and advice, and manage an in-basket workload in EPIC where pts. are reviewed for Care Management, Care Coordination, follow up for discharge planning, and triage/advise for medical conditions. Care Coordination and Disease Management are a high priority aspect of the job. Nurses work in pods within a care team of Providers, Pharmacists, and Behavioral Health clinicians.

This position also comes with great benefits! Some highlights include:

• Comprehensive health care plans. Covered 100% for full-time employees and 88% for dependents.

• $25K of term life insurance provided at no cost to the employee

• Two separate above market pension plans to choose from

• Vacation

• 192 to 288 hours per year depending on length of service, prorated for part-time

• Sick Leave

• 96 hours per year, prorated for part-time

• Holidays - up to 64 holiday hours per calendar year (employees accrue .0308 holiday hours for each hour paid)

• Substantial public transportation discounts (Tri-met and C-Tran)

• Tuition Reimbursement

• Innovative Employee Assistance Program (EAP) including extensive wellness resources

Function/Duties of Position

Family Medicine at Richmond Clinic is a primary care Family Medicine clinic and Federally Qualified Health Center (FQHC). The patient population includes pregnant people, babies, children, adolescent, adults, and geriatric. The patients are generally moderately stable to moderately unstable, with complex medical conditions and SDOH barriers that require medical and nursing interventions. These include, but not excluding: oral and injectable medications, foot care, telephone and in-clinic triage, care coordination, health education, complex wound care, pain management, and behavioral and/or crisis management.

Nurses perform patient visits, telephone triage and advice, and manage an in-basket workload in EPIC where pts. are reviewed for Care Management, Care Coordination, follow up for discharge planning, and triage/advise for medical conditions. Care Coordination and Disease Management are a high priority aspect of the job. Nurses work in pods within a care team of Providers, Pharmacists, and Behavioral Health clinicians.

Visit types offered at Family Medicine at Richmond are: In-person, virtual, and telephone.

Services Offered:

• Nurse Telephone and triage, with some in-clinic Nurse triage

• Behavioral health and counseling services

• Reproductive health services

• Transgender health care

• Podiatry and foot care clinics

• Prenatal care (including deliveries)

• Pediatric care

• Medication-assisted treatment (MAT)

• Sports medicine

• Acupuncture

• Minor procedures

• Health maintenance with preventive care

Department Specific Requirements:

• External Candidates: Vacation, paid or unpaid leave requests up to 8-weeks from the start date are not permitted. All other vacation, paid or unpaid leave requests are subject to compliance with the Collective Bargaining Agreement between ONA and OHSU.

• Internal Nurse Candidates: All vacation, paid or unpaid leave requests are subject to compliance with the Collective Bargaining Agreement between ONA and OHSU. Pre-scheduled vacations or leave plans must be disclosed prior to consideration for hire to determine the start

• 2 years or more, within the last three years, experience working in direct patient care.

Department Specific Preferences (competencies, certifications, student placements, quality matching, etc.):

• Within the last 3 years, experience in working an ambulatory care setting including telephone triage.

• National certification.

Required Qualifications

The qualifications for the position are the minimum requirements to be eligible for a pre-screen and/or interview. The level of required experience and expertise for each posted position is influenced by the current amount of knowledge and skills of the other nurses in the unit/departments

• Baccalaureate degree in Nursing for external hires; Baccalaureate degree preferred to internal

• Baccalaureate degree in Nursing awarded from a program accredited by Commission of Collegiate Nursing Education (CCNE), Accreditation Commission for Education in Nursing (ACEN) or Commission for Nursing Education Accreditation (CNEA) by 30 days before the start

• Current unencumbered Oregon RN license by 1 week before the start date, unencumbered Washington RN license within 90 days of hire

• Current BLS certification awarded by the American Heart Association (AHA)

Working Conditions:

• Ability to lift, bend, stoop, reach, carry, push, pull and walk throughout the work Able to lift 35 lbs. independently. Complies with the safe patient mobilization policy when lifting or positioning dependent patients, including using mechanical lifts and coordinating the assistance of other personnel.

• The work environment carries a risk of exposure to human tissue/fluids.

• Must be able to deal with competing needs and priorities of internal and external customers, including making correct judgments regarding ensuring safe conditions for patients, families, and other

• Use of all hospital approved clinical equipment. Significant use of computers, copiers, multi-line phones, and

• Must be able to perform the essential functions of the position with or without

• Must be able to use all senses: seeing, hearing, touching, smelling, and Reasonable accommodations include corrective lenses and/or hearing aids.

Additional Details

Length of Orientation:

• For New graduates: Either Transition to Practice (TTP) Program Residency Learning Pathway or Orientation experience for about 10-26 weeks depending on the care area with an employment service agreement.

• For Experienced Nurses: Either Transition to Practice (TTP) Program Learning Pathway or Orientation experience individualized to the candidate between 2-14 weeks.

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.