RN, Care Advisor -Evening & Weekend -Hillsborough

It's inspiring to work with a company where people truly BELIEVE in what they're doing!

When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

SIGN ON BONUS & Benefits Eligible Day One

Hours:

week #1

Sunday 10am-10p

Mon 5p-1a

Thursday 5p-1a

Friday 5p-1a

Week #2

Thursday 5p-1a

Friday 5p-1a

Saturday 10a-10p

Role:

The Field Care Advisor Nurse provides after-hours field visits to patients, families, and community partners. Establishes and maintains positive relationships with team members, patients/families, and referral resources.

Qualifications:

• Current license as RN in the state where the employee will be working

• Minimum of one (1) year nursing experience; hospice or hospital experience preferred

• Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system

• Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred

• Mobile Driver - Valid driver's license and automobile insurance per Company policy

• Reliable transportation to meet patients' needs

• Excellent critical decision making and problem-solving skills

• Excellent clinical and assessment skills

• Ability to use equipment with visual and auditory mechanisms

• Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines

• Ability to effectively handle stressful situations professionally and calmly with exceptional customer service

• Strong patient service skills

• Information seeking / probing skills

• Accurate knowledge transfer

• Listening, understanding, and responding

• Able to navigate in a fast-paced environment utilizing interpersonal skills during patient visits

• Ability to work in a cooperative team environment

• Able to exhibit a sense of urgency in daily work activities

• Skilled in computer operations; proficiency in MS Office software applications, on-line research and proven data entry and navigation skills

• Available to work shifts to accommodate extended hours of operation as scheduled

• Ability to perform sedentary work with frequent interruptions

• Ability to manage the emotional stress of working with and caring for terminally ill patients and their families

• Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations

• Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 10/1/2023

Some locations may require:

• Completes clinical admissions for all Company services including, but not limited to:

• Explains services to potential patients/families and addresses questions regarding patient fears, physical limitations, while putting the patient/family at ease; presents services in an empathetic and compassionate manner

• Identifies admission objections, concerns or other entry barriers and provides responses

• Educates patient/family on admission requirements and addresses immediate needs

• Completes informed consents and initial assessment according to regulations and Company policy

• Provides information to Physicians and initiates Plan of Care to address patient's immediate needs

• Initiates skilled nursing interventions to prevent complications, alleviate symptoms and maximize physical and emotional comfort

• Obtains Physician orders

• Completes documentation per Company policy

• Acts as the Company representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families, and the general public.

• Communicates frequently with Admissions to ensure timely follow-up. When assignment is complete, informs Admissions and prepares for next assignment.

• Provides all necessary clinical communication timely using SBAR.

• Discusses any potential needs with after-hours staff.

• Obtains consents for services and arranges safe discharge in an efficient manner for referred and eligible patients while meeting productivity expectations.

• Obtains medical record information for the referral.

• Develops strong relationships with case managers, physicians, etc. at facilities.

• Works with Professional Relations Representatives (PRRs) to provide education on all available services.

• Provides care for any GIP patients in a hospital including daily visits, professional management, documentation and efficient discharge.

Competencies:

• Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.

• Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse.

• Comply with Company policies, procedures and standard practices.

• Observe the Company's health, safety and security practices.

• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.

• Use resources in a fiscally responsible manner.

• Promote the Company through participation in community and professional organizations.

• Participate proactively in improving performance at the organizational, departmental and individual levels.

• Improve own professional knowledge and skill level.

• Advance electronic media skills.

• Support Company research and educational activities.

• Share expertise with coworkers both formally and informally.

• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities:

• Makes after-hours visits to patients in their home, assisted living facility, nursing home, or hospital, anywhere within the assigned affiliate(s) territory. Provides compassionate customer service to patients and families.

• Assesses patient/family and identifies immediate needs and appropriate nursing interventions by phone and/or during visit.

• Provides and manages direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.

• Demonstrates clinical skills regarding case management, application of company policy and procedure, physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.

• Prioritizes, consults, refers, and collaborates with other professionals to promote quality and continuity of patient/family care.

• Educates patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process, and safety practices.

• Reports changes in the patient's condition to appropriate members of the IDG or other health professionals.

• Attends patient deaths; prepares body for transport; oversees disposal of medications; and provides bereavement support.

• Completes documentation per policy and procedure.

• Perform other duties as assigned.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.