Reporting to the Manager of the Centralized Call Center, is responsible for triaging all calls from clients, assessing needs, giving appropriate clinical options and facilitating referrals to primary providers, specialists, healthcare facilities, home care, and community resources for the OSF Healthcare region. Educates the caller when appropriate regarding immediate care advice and preventative behaviors.
Demonstrates the knowledge and skills necessary to provide patient care that is appropriate to the ages of the patients served. Understands and is able to perform the role of after hours order management nurse by demonstrating knowledge of Medicare regulations and the ability to recognize the need for a complete order. Provide initial notification and triage, if needed, for Incident/ Workman's compensation. Provides post discharge courtesy calls for primary providers.