RMA Technician - Inspector

TTM Technologies, Inc. Stafford Springs , CT 06076

Posted 2 weeks ago

Job Title: RMA Technician

Company Intro: TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer

Come join an innovative team making a difference to our customers and partners in the Aerospace & Defense, Automotive, Computing, Industrial & Instrumentation, Networking & Communications, and Medical industries. TTM Technologies, Inc. is a leading global printed circuit board manufacturer, focusing on quick-turn and volume production of technologically advanced PCBs, backplane assemblies and electro-mechanical solutions as well as a global designer and manufacturer of high-frequency radio frequency (RF) and microwave components and assemblies. We strive for an environment of excellence where you are encouraged to think creatively and innovatively in order to develop a professional future centered on growth and opportunity.

We are passionate about growing our business and place a high priority on team work, communication and collaboration! If you can see yourself as an integral part of the TTM team, then explore our career opportunities and apply today!


Under limited supervision, this position is responsible to perform a variety of routine inspection procedures to ensure quality at various stages of production. Controlling and documenting non-conforming, in-process assemblies, sub-assemblies and supplier parts. Working from blueprints, engineering change notices, or established operating procedures determines acceptance, rejection, or rework requirements or units. Prepares and maintains inspection / returned merchandise authorization reports and records. Requires the ability to interpret quality control specifications.

Duties and Responsibilities:

  • Receive RMA (returned merchandise) product in and document customer rejection/complaint on RMA Traveler.

  • Maintain detailed paperwork/traceability records for each unit returned, including the proper storage of these records.

  • Coordinate product flow with RMA Lead or Supervisor into rework and test RMA areas.

  • Follow established procedures/checklist where necessary to ensure efficient movement of product.

  • Assure product is reworked and re-inspected maintaining the highest quality standards required.

  • Work with RMA Lead and Quality Engineers on TTM responsible escape to drive corrective and preventive actions on TTM workmanship returns.

  • As required by RMA Lead, take part in Failure Analysis activities including Root Cause Analysis using Error Proofing tools as it related to internal and external quality concerns and reporting.

  • Report severe damage, non-conformances and deviations to process or procedures to RMA Lead and/or Quality Control Manager.

  • Provide initial disposition on cause and responsibility of any TTM or supplier escapes.

  • Complete and file all necessary paperwork accurately and efficiently; documents and reports quality issues during the production process to supervisor.

  • Follow all company Safety and ESD Program requirements.

  • Communicates regularly to supervisors and managers, suggests and composes procedural changes, maintains a clean, safe work environment, and communicates to supervisors safety hazards and issues.

  • Properly handle and dispose all waste, including hazardous wastes that are generated in daily operations as directed by the EHS department.

  • All other assigned duties as required within the Quality organization.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Essential Knowledge and Skills:

  • High School diploma or equivalent. Working knowledge of IPC-A-610 and J-STD-001 preferred.

  • High level of interpersonal and good communication skills. Reads, writes and understands English language.

  • Ability to perform all responsibilities of a bench/floor inspector in the electronics field.

  • Ability to interpret blueprints.

  • Computer skills: Strong working knowledge of Microsoft Access, Excel, Word and Outlook.

  • Ability to work up to 10 hours a day and weekends as needed based on business demands.

  • Capability to check work within close tolerances and ability to exercise good judgment.

  • Ability to pass eye exam with a minimum 20/20 vision that may be corrected via eyeglasses or contact lenses as required. Eye exam is required annually.

  • Willingness and ability to work in a team environment, assist other departments when workloads demand it and effectively work with all levels of the organization.

  • Ability to sit and stand for long periods of time. Ability to lift and maneuver 1-25lbs.

  • Ability to work with or come in contact with chemical, physical (radiation, noise, etc) or biological agents which may pose health or safety hazards if improperly handled.

  • Regular attendance is an essential job function for this position.

Education and Experience:


  • High School diploma or equivalent. Working knowledge of IPC-A-610 and J-STD-001 preferred.

Required Experience:

  • 1 Year of manufacturing experience

Total Rewards Information

At TTM you will be joining a team that spans across nearly 20 facilities in North America that are bringing game-changing electronics to the market. As a teammate we are dedicated to providing opportunities that help you excel and reach your potential, so join us in our commitment to excellence and be part of the team that is Building the Future.

Listed below are some of the many benefits that TTM offers our teammates. Benefits are available on the first of the month following date of hire based on plan eligibility.


  • Medical, Dental, Vision, including Telehealth support

  • Company paid Life, AD&D, Short-Term Disability and Long-Term Disability Insurance

  • Option of Health Savings Account (HSA) with company contribution, or Flexible Spending Accounts (FSA)

  • Wellness Incentive Programs with company deposits into HSA Account

  • Critical Care, Accident, and Hospital Indemnity options in addition to Legal Insurance and Pet Insurance

  • PTO Program (15 days, annual accrual)

  • 8 Company Holidays with an additional 2 floating holidays

  • Employee Assistance Program (EAP)


  • 401(k) match program with immediate vesting

  • Quarterly Bonus Program

  • $2,000 Talent Attraction Bonus Program payable upon completion of 180 days of employment

  • Referral Bonuses

  • Annual compensation review


  • Professional development and training opportunities

  • Cross training opportunities

  • Tuition reimbursement for courses related to TTM's business - up to $12,000 per year

  • Annual performance reviews

Export/ITAR Statement:

Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

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RMA Technician - Inspector

TTM Technologies, Inc.