RMA Technician

Who We Are:

OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service and support. Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye's solutions are available globally through a trusted network of certified service providers.

OpenEye is a subsidiary of Alarm.com. Learn more at www.openeye.net.

OpenEye is proud to be one of the 2023 Best Places to Work in the Inland Northwest. Ready to join a casual, fun and creative culture? Join our team.

JOB SUMMARY: This position is responsible for repairing all OpenEye products and testing all product returns. The RMA technician will report to the RMA Manager.

JOB DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

• Communicates with the RMA Manager about what work needs to be done.

• Repairs and test and troubleshoot OpenEye products sent in for repair and credit.

• Performs all other duties/responsibilities as necessary or assigned.

• Work onsite in our Liberty Lake, WA headquarters.

MINIMUM JOB QUALIFICATIONS: To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Formal Education, Certification/Licensure, and Prior Experience: to perform this job successfully, an individual must have:

• a High School Diploma or a General Education Degree

• a minimum of 1 years related experience and/or training.

• Knowledge and determination to create new ideas to help promote a positive work environment.

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

• Adaptability: ability to adapt to changes, delays, or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.

• Analytical Ability: ability to maintain focus for extended periods of time; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data; Ability to learn new material and adapt to new standards; ability to change and learn new ways for doing things.

• Technical Ability: working knowledge of:

• Basic computer hardware includes monitor, keyboard, mouse, and printer.

• Microsoft Windows operating systems and Microsoft Office software.

• Internet software.

• Basic office equipment to include telephone, photocopier, fax machine.

• Knowledge of computer and DVR Repair.

• Dependability: ability to follow instructions, both in written and verbal format; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.

• Interpersonal Skills: ability to maintain positive relationships with others; ability to provide excellent customer service in every situation; Skill in the use of personal computers and related software applications.

Physical Abilities: To perform this job successfully, an individual must be able to:

• More than 75% of the time: sit, stand, climb, walk, lift up to 75 pounds, pull/push up to 75 pounds, carry up to 75 pounds, grasp, reach, bend, stoop/crouch, talk, hear.

• Vision: see close up with or without corrective lenses, see out of one's peripheral vision, judge the distance between oneself and other objects, and to differentiate between colors.

Perks at OpenEye:

• The pay for this opportunity is $18.00 - $20.00 per hour. In addition, this position is eligible for an annual discretionary bonus.

• Onsite, collaborative, work environment.

• Sport simulator onsite.

• Employees are eligible to purchase company stock at a discounted rate.

• Collaborative, fun, creative culture where idea sharing is encouraged.

• Casual dress, jeans are welcome.

• Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.

• Up to $5,000 annual company match for 401k.

• Company paid short-term/long-term disability, AD&D and life insurance.

• Paid maternity and parental leave.

• 15 Days of Paid Vacation accrued per year (increases after year 3).

• Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous.

• 9 Paid Holidays per year.

• Educational Assistance Program covering non-degree support, undergraduate and graduate degrees.

• Employee Equipment Program - Free Alarm.com system for your home.

OpenEye is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Notice To Third Party Agencies:

Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.

JR104381

The salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience. This allows opportunity for growth and development within the role. The salary offered is part of a total compensation package.

Pay Range

$18.50-$20.50 USD