RMA / MRB Planning Coordinator

RMA / MRB Planning Coordinator

Advantest Test Solutions, Inc. (ATS) is looking for an RMA / MRB Planning Coordinator to join our team in Lake Forest, CA. ATS is a leading provider of massively parallel electronic test systems that includes System Level Test (SLT), burn in and semiconductor/module tests. ATS has an exciting line of high-performance test systems that support the semiconductor industry around the world. The ideal candidate will be self-motivated, proactive, hands on and logical to work successfully in a stimulating manufacturing environment. This is an onsite position.

Essential Duties & Responsibilities

RMA Order Management:

• Direct interface with customer, or ATS sales/BD to ensure repair purchase order is clean and meets order acceptance requirements and manage any change orders.

• Process customer repair purchase order into company Oracle ERP

• Work with program managers and other functions to manage order/parts to ship on time per customer requests.

• Coordinate with production, quality, planning, and procurement for repair completion dates.

• Generate shipping documents related to repairs (system or manual).

• Follow all SOX requirements related to order processing and invoicing.

Formal Quote Generation:

• Preparation of formal repair quotes requested by production team based on findings of evaluated hardware.

• Assist with obtaining necessary approvals for repair pricing, etc.

RMA / MRB Support

• Acquire and maintain a thorough knowledge of all products and services related to RMA & MRB

• Generate and issue RMA numbers to customers upon request.

• Create, update, distribute and maintain RMA / MRB reports as needed.

• Manage backlog of RMA's / MRB.

• Follow up on all open, outstanding, un-returned RMA's with suppliers and customers (flag when appropriate and help to determine next steps).

• Follow up on all open, outstanding, un-returned MRB items with suppliers (flag when appropriate and help to determine next steps).

• Attend or facilitate meetings and projects related to the RMA / MRB subject matter.

• Overall responsibility for exceeding key metrics

• Continuously and proactively reviews process and defines strategies to optimize process.

• All other duties as assigned.

Qualifications / Requirements

• Associates degree or 2+ years of equivalent experience.

• Proficient with Microsoft Office (especially Excel) and Microsoft Outlook.

• Professionalism, Initiative, desire for career progression.

• Superb organization skills with strong attention to detail.

• Ability to multi-task between multiple departments and meet deadlines.

• Strong written and verbal communication skills, mature attitude, customer service experience.

• High focus on details and accuracy.

• Ability to prioritize activities and multi-task in a fast-paced environment.

• Effective problem-solving skills.

• Experience in Oracle is a plus.

• This is an on-site role in our Lake Forest, CA office.