Riverlorian - American Queen Steamboat Company

Hornblower Tampa , FL 33602

Posted 2 months ago

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NOW GATHERING APPLICATIONS FOR AQSC 2021 SEASON START UPS

In addition to the application process please copy and paste the link below into a separate browser window for consideration.

https://portal.cultureindex.com/public/survey/general/6E6B8A0000

The Riverlorian is responsible for creating and delivering a variety of presentations in an easily digestible and entertaining manner to all guests onboard. This position must establish relationships with guests and at all times, help the entertainment team foster a relaxing and informational atmosphere..

Essential Duties & Responsibilities

Creating and delivering informative, entertaining presentations on a variety of topics, including history, natural history, and riverboating in general
Continually expanding your body of knowledge about the region
Making daily announcements about the river and the course we are on
Performing on-deck narration describing the area through which we are cruising
Introducing any special guest lecturers
Upkeep of all library materials and resources kept onboard
Hosting any onboard activities scheduled by the Cruise Director
Participating in greeting and welcoming of our guests in onboard embarkation.
Cleanliness and up keep of all entertainment areas.
Adhering to any changes or additions to this list or any cruise layout.
Participating in weekly fire and abandon ship drills.
Participate and ensure participation of all USCG mandated drills and emergency procedures as directed
Performs other duties if required since above stated describe only a regular working day and may not be inclusive of every task needed to achieve results

Requirements & Qualifications

Education:

HS Diploma or Equivalent Required
Bachelor's Degree in History, Communication or a similar field preferred
Professional Certification(s) or License:
Valid Transportation Worker Identification Credential (TWIC) - if applicable, and/or ability to obtain and maintain
Copy of DD214, if Veteran status

Skills & Abilities:

Excellent verbal and written communication skills
Ability to interact with individuals at all levels in a pleasant and professional manner
Logically and independently plan, organize and complete work assignments
Must maintain a neat, clean and professional appearance

Experience:

Two years of experience in a position with similar duties and responsibilities
Cruise industry experience preferred

Other:

Must be at least 21 years of age.
Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing.

Our Values-RESPECT

At Hornblower Group and American Queen Steamboat Company, our mission is to create amazing experiences - not only for our guests, but our employees. Our company values (RESPECT) and operating principles (Hornblower 12) allow us to live out our mission of creating amazing experiences.

RESPECT stands for: Respect, Environment, Safety First, Professionalism, Exceed, Communication and Teamwork. Our Operating Principles, known as the Hornblower 12 demonstrate the ways we promise to engage to live those values:

We treat others - guests and fellow crew members alike - with Respect, by fostering a diverse and inclusive environment.
We are stewards of the Environment through practicing conservation, protection and education.
We believe in Safety First by creating and maintaining a safe and secure workplace.
We are Professional, and will demonstrate that in the following ways:
We are on time - to start and stop - and we come prepared.
We make objective data- and logic-based decisions with limited emotion.
We prioritize by making difficult trade-offs and fast, quality decisions. We follow the 80:100 rule, making decisions that are at least 80% right, but 100% actionable.
We Exceed expectations, embracing these principles:
As employees, we expect to win, but always prepare and passionately compete like an underdog.
We strive to innovate and reinvent, always looking forward and not stuck in the past.
We value Communication, by following guiding principles:
We listen to each other - fellow crew members and guests - and are responsive, vehemently following the 24-hour rule.
We are transparent and efficient in our processes and do not entertain politics and bureaucracy.
Teamwork helps drive us towards success, and together we embody teamwork by:
We function as a team, playing our role and trusting our teammates.
We work hard but have fun and don't take ourselves too seriously.
And most importantly, we take the time to recognize and celebrate our successes together under the Hornblower family!

EEO

American Queen Steamboat Company is proud to be an Equal Employment Opportunity employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, the Company participates in the E-Verify program in certain locations.

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Riverlorian American Queen Steamboat Company

Alcatraz Cruises

Posted 2 months ago

VIEW JOBS NOW GATHERING APPLICATIONS FOR AQSC 2021 SEASON START UPS In addition to the application process please copy and paste the link below into a separate browser window for consideration. https://portal.cultureindex.com/public/survey/general/6E6B8A0000 The Riverlorian is responsible for creating and delivering a variety of presentations in an easily digestible and entertaining manner to all guests onboard. This position must establish relationships with guests and at all times, help the entertainment team foster a relaxing and informational atmosphere.. Essential Duties & Responsibilities * Creating and delivering informative, entertaining presentations on a variety of topics, including history, natural history, and riverboating in general * Continually expanding your body of knowledge about the region * Making daily announcements about the river and the course we are on * Performing on-deck narration describing the area through which we are cruising * Introducing any special guest lecturers * Upkeep of all library materials and resources kept onboard * Hosting any onboard activities scheduled by the Cruise Director * Participating in greeting and welcoming of our guests in onboard embarkation. * Cleanliness and up keep of all entertainment areas. * Adhering to any changes or additions to this list or any cruise layout. * Participating in weekly fire and abandon ship drills. * Participate and ensure participation of all USCG mandated drills and emergency procedures as directed * Performs other duties if required since above stated describe only a regular working day and may not be inclusive of every task needed to achieve results Requirements & Qualifications Education: * HS Diploma or Equivalent Required * Bachelor's Degree in History, Communication or a similar field preferred * Professional Certification(s) or License: * Valid Transportation Worker Identification Credential (TWIC) - if applicable, and/or ability to obtain and maintain * Copy of DD214, if Veteran status Skills & Abilities: * Excellent verbal and written communication skills * Ability to interact with individuals at all levels in a pleasant and professional manner * Logically and independently plan, organize and complete work assignments * Must maintain a neat, clean and professional appearance Experience: * Two years of experience in a position with similar duties and responsibilities * Cruise industry experience preferred Other: * Must be at least 21 years of age. * Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing. Our Values-RESPECT At Hornblower Group and American Queen Steamboat Company, our mission is to create amazing experiences - not only for our guests, but our employees. Our company values (RESPECT) and operating principles (Hornblower 12) allow us to live out our mission of creating amazing experiences. RESPECT stands for: Respect, Environment, Safety First, Professionalism, Exceed, Communication and Teamwork. Our Operating Principles, known as the Hornblower 12 demonstrate the ways we promise to engage to live those values: * We treat others - guests and fellow crew members alike - with Respect, by fostering a diverse and inclusive environment. * We are stewards of the Environment through practicing conservation, protection and education. * We believe in Safety First by creating and maintaining a safe and secure workplace. * We are Professional, and will demonstrate that in the following ways: * We are on time - to start and stop - and we come prepared. * We make objective data- and logic-based decisions with limited emotion. * We prioritize by making difficult trade-offs and fast, quality decisions. We follow the 80:100 rule, making decisions that are at least 80% right, but 100% actionable. * We Exceed expectations, embracing these principles: * As employees, we expect to win, but always prepare and passionately compete like an underdog. * We strive to innovate and reinvent, always looking forward and not stuck in the past. * We value Communication, by following guiding principles: * We listen to each other - fellow crew members and guests - and are responsive, vehemently following the 24-hour rule. * We are transparent and efficient in our processes and do not entertain politics and bureaucracy. * Teamwork helps drive us towards success, and together we embody teamwork by: * We function as a team, playing our role and trusting our teammates. * We work hard but have fun and don't take ourselves too seriously. * And most importantly, we take the time to recognize and celebrate our successes together under the Hornblower family! EEO American Queen Steamboat Company is proud to be an Equal Employment Opportunity employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, the Company participates in the E-Verify program in certain locations.

Onboard Human Resources Manager American Queen Steamboat Company

Hornblower

Posted 1 week ago

VIEW JOBS The American Queen Steamboat Company is seeking a proactive, confident and detailed Human Resources professional to our Human Resources department. This position will administer and execute all human resources functions onboard their assigned vessel-all while maintaining the Company culture, standards of service and operating principles among our crew. If you are motivated and driven to succeed, and want to join a growing company, then apply today to embark on your career path with American Queen Steamboat Company! For consideration, all applicants must copy and paste this link into a new browser window and complete a brief questionnaire: https://www.cindexinc.com/c/6E6B8A Job Purpose The Onboard Human Resources Manager (HRM) is responsible for administering and executing all human resources functions for their assigned vessel at all times. This includes, but is not limited to, the implementation and administration of established Company policies and processes onboard in conjunction with the Corporate Human Resources department. The Onboard HRM is the front line, go-to resource for any and all questions regarding one's employment, as well as any and all human resources matters onboard. Duties & Responsibilities * Administers and executes all human resources functions for their assigned vessel, as well as consults the Vessel HR Director, as applicable * Serves as the HR advisor and consultant to the management team onboard the vessel * A partner of the Corporate HR department in maintaining company culture, standards of service and operating principles among crew * Handles all onboard employee relations matters including, but not limited to, coaching, disciplinary actions, investigations, performance management and training * Adherence and confidentiality to various policies such as HIPPA * Audits and ensures full compliance with crew articles, alongside marine management. * Coordinates and facilitates New Hire Orientation and RESPECT Service System trainings within 3 days * Must interact with all employees and guests in a professional and friendly manner, as well as be visible and available for employee needs * On call 24 hours a day for regular communication with management/crew and emergencies; radio must remain on at all times * TBD: Work with the appropriate members of operations to institute all COVID-19 operational plan protocols and procedures onboard * Liaise with Corporate HR team on any HR needs or assistance required onboard. * Responsible for booking emergency travel for crewmembers via Concur and occasionally, transportation to/from airport to vessel * Manages turnover day for employees, in conjunction with the Hotel Director or Head of Department, including: confirming crew travel schedules; create turnover report; assign safety stations; manage berthing/cabin changes; cabin inspection notifications; crew ID cards; crew cabin keys. All turnover duties must be done in a timely and efficient manner. * MXP: entry of new hires into MXP, maintain crew turnover reports and responsibilities; enter onboard training information; enter disciplinary actions and other notes as necessary; update TWIC information; enter/edit rotations; run reports as necessary. This system must be kept detailed and up-to-date * Manages and maintains harmony in general crew areas; check in on employees regularly and keep presence/watch in crew common areas; address any non-compliance issues among crew as necessary. * Conduct crew cabin inspections, in conjunction with operations, which includes oversight and coordination of follow-through, general assessment and upkeep of crew living standards in compliance with Company policies * Maintains the organization of employee uniforms and order/complete requisitions as needed * Maintains positive communications with crew including maintenance of employee bulletin boards and/or messaging systems; works in conjunction with Corporate HR regarding required legal postings and benefits postings * Serves as witness during disciplinary action meetings onboard as required by the disciplinary action policy * Trains, assists and coaches HODs on drafting and administering coaching and disciplinary action documents * Coordinates crew communications (birthday, holiday, other special events) in conjunction with the Captain and Hotel Director, as approved and applicable * Coordinates and maintains crew rentals (i.e. DVDs, bicycles, laptops) as applicable. * Order/requisition supplies per policy. * Actively promotes the safety of all crew and encourages and directs others to engage in positive safety behaviors * Coordinates and maintains RESPECT Service System and all tasks therein to keep the program alive, including training of employees * Ensures crew behavior and performance supports the company's mission, vision, values and operational procedures * Follows company values and operational procedures in responding to others in work situations. * Meets "standards for service" behaviors as defined by the service system * Uses recovery steps to respond to others who are dissatisfied. * Makes hospitality standards an important part of day-to-day duties. * Be a RESPECT Service System example for others. * Other duties as assigned. Minimum Qualifications & Requirements Education: * HS Diploma or equivalent required * Bachelor's degree, or equivalent of experience, preferred in related field Professional Certification(s) or License: * Valid Transportation Worker Identification Credential (TWIC) - if applicable, and/or ability to obtain and maintain * Copy of DD214, if Veteran status Skills & Abilities: * Advanced MS Office skills required - must be proficient w/ technology, learn systems quickly, have an extreme eye for detail and understand various HR data tracking systems * MXP skills preferred * Experience building and maintaining positive relationships * Experience in conflict resolution and workplace investigations * Excellent written and verbal communication skills * Proven track record of working successfully in a team environment * Ability to multi-task in a high pressure environment with shifting priorities * Ability and willingness to give presentations to large groups * Ability to work with a sense of urgency and efficiency * Must be detail-oriented and extremely organized * Must be willing to accept changes of direction in work and priorities with a positive attitude * Must be a proactive thinker and constantly think ahead to better serve our customers, both internal and external Experience: * 2-4 years of experience directly related to the duties and responsibilities of this position * Cruise industry experience preferred Other: * Must be at least 21 years of age. * Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing. Working Conditions: The majority of work is performed in a Marine environment in both indoor and outdoor conditions with exposure to various temperatures and weather conditions, along with a moderate to loud noise level. The Marine operation is subject to varied wake and motion. This position lives and works onboard a vessel, on a rotational basis for consecutive port-to-port voyages during the regular season. Physical Requirements: * Must be capable of performing emergency duties as listed in the vessel's station bill * Ability to stand and walk on nearly a constant basis * Ability to bend, rotate and reach frequently * Ability to carry, push/pull and/or lift materials weighing upwards of 50 lbs. * Ascending/descending stairs or ladders safely * Ability to manipulate/handle/grip materials required to perform job * Ability to maneuver through/in/around small and/or confined areas within the vessel * Must be able to maintain both static and dynamic standing balance to complete various duties associated with job * Crew bed/bunk equipment are rated for 250 lbs. maximum weight capacity per bunk.

Cruise Director American Queen Steamboat Company

Hornblower

Posted 2 months ago

VIEW JOBS NOW GATHERING APPLICATIONS FOR AQSC 2021 SEASON START UPS In addition to the application process please copy and paste the link below into a separate browser window for consideration. https://portal.cultureindex.com/public/survey/general/6E6B8A0000 The Cruise Director shall lead, coordinate and facilitate, as well as perform, all aspects of the Entertainment program, including stage performances, informative lectures, cocktail parties, games, etc. This role also fosters a relaxing atmosphere of welcome and goodwill toward guests. The Cruise Director will establish personal relationships with guests while having an eye toward maximizing their satisfaction rating. Essential Duties & Responsibilities * Rehearsing for and performing in stage shows * Developing personal relationships with guests to maximize satisfaction (learn names, take an interest in personal history, engage in conversation, act as primary goodwill ambassador when problems occur) * Schedule entertainment events onboard; coordinate with department heads to maximize efficiency and impact * Manage Entertainment staff - handle scheduling and communication, provide training and administer Company disciplinary action program * Lead and participate in games and activities for guests, including but not limited to trivia, on shore hikes, craft activities, game shows and exercise classes * Act as Master of Ceremonies at onboard events, including but not limited to cocktail parties and evening shows * Approve the River Times onboard from the Assistant Cruise Director, but be able to create and edit (if needed) * Create and distribute the daily River Times newsletter * Coordinate with and manage guest entertainers * Operate and maintain onboard light, sound and A/V system * Participate in weekly all-crew tasks, including but not limited to emergency drills, loading stores, carrying trash, cleaning crew areas, handling luggage and transporting crew using company vehicles * Maintain a professional appearance at all times: complying with uniform and grooming standards at all times * Participate and ensure participation of all USCG mandated drills and emergency procedures as directed * Performs other duties if required since above stated describe only a regular working day and may not be inclusive of every task needed to achieve results Requirements & Qualifications Education: * HS Diploma or Equivalent Required * Bachelor's Degree in a related field preferred * Professional Certification(s) or License: * Valid Transportation Worker Identification Credential (TWIC) - if applicable, and/or ability to obtain and maintain * Copy of DD214, if Veteran status Skills & Abilities: * Excellent verbal and written communication skills * Friendly and outgoing personality; excellent interpersonal skills * Proficient stage performer * Knowledge and experience with theatrical light and sound systems * Proficient in the use of computers; familiarity with imaging and design software * Ability to work with individuals at all levels of the organization * Excellent verbal, as well as written, communication skills * Ability to manage multiple priorities with varying deadlines * Cruise industry experience preferred * Managerial and/or teaching experience preferred Experience: * Five to seven years of experience in a position with similar duties and responsibilities * Cruise industry experience preferred Other: * Must be at least 21 years of age. * Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing. Our Values- RESPECT At Hornblower Group and American Queen Steamboat Company, our mission is to create amazing experiences - not only for our guests, but our employees. Our company values (RESPECT) and operating principles (Hornblower 12) allow us to live out our mission of creating amazing experiences. RESPECT stands for: Respect, Environment, Safety First, Professionalism, Exceed, Communication and Teamwork. Our Operating Principles, known as the Hornblower 12 demonstrate the ways we promise to engage to live those values: * We treat others - guests and fellow crew members alike - with Respect, by fostering a diverse and inclusive environment. * We are stewards of the Environment through practicing conservation, protection and education. * We believe in Safety First by creating and maintaining a safe and secure workplace. * We are Professional, and will demonstrate that in the following ways: * We are on time - to start and stop - and we come prepared. * We make objective data- and logic-based decisions with limited emotion. * We prioritize by making difficult trade-offs and fast, quality decisions. We follow the 80:100 rule, making decisions that are at least 80% right, but 100% actionable. * We Exceed expectations, embracing these principles: * As employees, we expect to win, but always prepare and passionately compete like an underdog. * We strive to innovate and reinvent, always looking forward and not stuck in the past. * We value Communication, by following guiding principles: * We listen to each other - fellow crew members and guests - and are responsive, vehemently following the 24-hour rule. * We are transparent and efficient in our processes and do not entertain politics and bureaucracy. * Teamwork helps drive us towards success, and together we embody teamwork by: * We function as a team, playing our role and trusting our teammates. * We work hard but have fun and don't take ourselves too seriously. * And most importantly, we take the time to recognize and celebrate our successes together under the Hornblower family! EEO American Queen Steamboat Company is proud to be an Equal Employment Opportunity employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, the Company participates in the E-Verify program in certain locations.

Apply